IT Infrastructure Administrator

Srcreman; Springfield (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Springfield ReManufacturing Corp. is seeking an IT Infrastructure Administrator to manage servers, networks, cloud services, and end-user technology.

The role combines systems and network administration with Level 1 help desk support to ensure secure, reliable technology for office and manufacturing operations.

Qualifications

• Associate degree in information technology or related field, or equivalent practical experience.
• At least three years of IT experience supporting systems, networks, and end users.
• Working knowledge of Windows Server, Windows desktop OS, Active Directory, and Microsoft 365.
• Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, firewalls, and VPNs.
• Experience with virtualization, backup systems, and endpoint security tools.
• Strong troubleshooting, communication, customer service, and documentation skills.
• Ability to manage competing priorities and work independently.
• Ability to handle confidential information and follow security procedures.

Responsibilities

• Administer and maintain physical and virtual servers, operating systems, storage, and related infrastructure.
• Maintain network equipment and connectivity, including switches, routers, firewalls, wireless access points, and VPN connections.
• Administer Microsoft 365, Active Directory, user accounts, security groups, and access permissions.
• Monitor system performance, availability, and capacity; troubleshoot and resolve infrastructure issues.
• Perform system updates, security patches, and routine maintenance.
• Monitor backups, resolve backup failures, and perform recovery testing.
• Maintain endpoint protection and support cybersecurity policies.
• Document system configurations, network layouts, equipment inventory, and recovery procedures.
• Coordinate with internal IT resources, vendors, and service providers to resolve issues and implement improvements.
• Serve as initial point of contact for employee technology questions and support requests.
• Record, prioritize, troubleshoot, and resolve tickets; communicate progress to users.
• Provide basic hardware/software support for peripherals; troubleshoot common office applications.
• Assist with onboarding/offboarding and account provisioning or removal.
• Escalate issues to appropriate IT resources when needed.

Skills

Troubleshooting

Communication

Documentation

Education

Associate degree in information technology or related field

Tools

Windows Server

Windows desktop

Active Directory

Microsoft 365

TCP/IP DNS DHCP

VPNs

Virtualization

Backup systems

Endpoint security tools

Cisco Meraki

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Infrastructure Administrator

Edp Full-time Springfield, MO, US 1 Attachments

2 days ago Requisition ID: 2997

ABOUT US:

Springfield ReManufacturing Corp . is an employee-owned company that remanufactures diesel engines and components for customers in the agricultural, industrial, construction, and truck markets. As an employee-owned company our associates take pride in their reputation as businesspeople who understand how they can impact our bottom line.

POSITION SUMMARY:

The IT Infrastructure Administrator maintains and supports the company's servers, networks, cloud services, and end-user technology. This position combines systems and network administration with Level 1 help desk support to ensure secure, reliable technology services for office and manufacturing operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Systems and Network Administration

• Administer and maintain physical and virtual servers, operating systems, storage, and related infrastructure.
• Maintain network equipment and connectivity, including switches, routers, firewalls, wireless access points, and VPN connections.
• Administer Microsoft 365, Active Directory, user accounts, security groups, and access permissions.
• Monitor system performance, availability, and capacity; troubleshoot and resolve infrastructure issues.
• Perform system updates, security patches, and routine maintenance.
• Monitor backups, resolve backup failures, and perform recovery testing.
• Maintain endpoint protection and support company cybersecurity policies and practices.
• Maintain documentation of system configurations, network layouts, equipment inventory, and recovery procedures.
• Coordinate with internal IT resources, vendors, and service providers to resolve issues and implement improvements.

Level 1 Help Desk Support

• Serve as an initial point of contact for employee technology questions and support requests.
• Record, prioritize, troubleshoot, and resolve support tickets; communicate progress to users.
• Provide basic support for computers, monitors, printers, phones, mobile devices, and other peripherals.
• Troubleshoot Windows, Microsoft Office, email, connectivity, and common application issues.
• Reset passwords, unlock accounts, and assist with multifactor authentication and access requests.
• Install, configure, and deploy approved hardware and software.
• Support employee onboarding and offboarding, including equipment setup and account provisioning or removal.
• Provide basic user instruction and document recurring issues and solutions.
• Escalate issues to the appropriate IT resource or vendor when additional expertise is required.

REQUIRED QUALIFICATIONS:

• Associate degree in information technology or a related field, or equivalent practical experience.
• At least three years of relevant IT experience supporting systems, networks, and end users.
• Working knowledge of Windows Server, Windows desktop operating systems, Active Directory, and Microsoft 365.
• Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, firewalls, and VPNs.
• Experience with virtualization, backup systems, and endpoint security tools.
• Strong troubleshooting, communication, customer service, and documentation skills.
• Ability to manage competing priorities and work independently.
• Ability to handle confidential information and follow established security and access procedures.

PREFERRED QUALIFICATIONS:

• Experience supporting IT in a manufacturing environment.
• Familiarity with ERP systems, production workstations, barcode scanners, and label printers.
• Experience with Cisco Meraki, Microsoft Entra ID, Sophos and PowerShell.
• Relevant Microsoft, CompTIA, Cisco, or other infrastructure certifications.

LOCATION:

650 N Broadview Pl, Springfield, MO 65802 (On-site)