Software Support Technician II

Johnston Industrial Supply, Inc.; Springfield (MO); Vor Ort; USD 45.000 - 50.000; Vollzeit

Zusammenfassung

Johnston Companies in Springfield, MO is seeking a Software Support Technician II to join our on-site IT team. You will provide direct technical support to customers, troubleshoot software issues, and assist with installations and upgrades to ensure smooth operation of our software solutions.

The role requires a Bachelor's degree in Computer Science or related field and 2+ years of software support experience, with proficiency in Java, C++, and Python.

Qualifikationen

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in software support or a related field.
• Proficiency in programming languages such as Java, C++, or Python.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Knowledge of database management systems and networking protocols.

Aufgaben

• Provide technical support to customers experiencing software-related issues.
• Troubleshoot and resolve software problems in a timely manner.
• Collaborate with the development team to identify and fix bugs in the software.
• Assist with software installations and upgrades for customers.
• Document and track all support issues and resolutions.
• Train customers on how to use the software effectively.

Kenntnisse

Java

C++

Python

Customer service

Networking

Ausbildung

Bachelor's degree in Computer Science

Tools

SQL

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Software Support Technician II

Full Time Springfield, MO, US

13 days ago Requisition ID: 1030

Salary Range: $45,000.00 To $50,000.00 Annually

Johnston Companies is an industrial distribution company committed to providing exceptional services and high-quality products to our customers. Our goal is to enhance efficiency in the manufacturing process across various industries, including aerospace, automotive, rail transportation, woodworking, fabricators, and machine shops.

Job Description: We are seeking a highly motivated and skilled software support technician to join our team in Springfield. The ideal candidate will have a strong technical background, excellent problem-solving skills and will play a crucial role in supporting the IT Manager in overseeing daily business operations and facilitating the growth of our company. This position is based on-site.

Responsibilities

• Provide technical support to customers experiencing software-related issues
• Troubleshoot and resolve software problems in a timely manner
• Collaborate with the development team to identify and fix bugs in the software
• Assist with software installations and upgrades for customers
• Document and track all support issues and resolutions
• Train customers on how to use the software effectively

Requirements

• Bachelor's degree in Computer Science or related field
• 2+ years of experience in software support or a related field
• Proficiency in programming languages such as Java, C++, or Python
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Knowledge of database management systems and networking protocols

Johnston Companies is an equal opportunity employer.