Software Support Specialist — Growth & Benefits

Poolcorp; Clearwater (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid time off

Fully funded tuition programs

Employee discounts

Job summary

Poolcorp is seeking a Software Support Specialist in Clearwater, FL. This role involves providing technical assistance and support to users of software applications, ensuring high customer satisfaction.

The ideal candidate will possess a Bachelor's degree in Computer Science or related field, along with proven experience in a similar role. Competitive benefits including health insurance, paid time off, and career advancement opportunities are offered.

Qualifications

• Proven work experience as a Software Support Analyst or a similar role.
• Ability to explain technical concepts to non-technical users.
• Experience in software testing or quality assurance is a plus.

Responsibilities

• Provide technical support: Respond to customer inquiries regarding software applications.
• Troubleshoot software problems: Analyze and implement solutions to reported issues.
• Train users: Assist customers in understanding software functionality.

Skills

Proficiency in diagnosing and resolving software-related issues

Excellent problem-solving and analytical abilities

Strong communication skills

Customer-centric mindset

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Familiarity with ticketing systems and support tracking tools

Job description

Poolcorp is seeking a Software Support Specialist in Clearwater, FL. This role involves providing technical assistance and support to users of software applications, ensuring high customer satisfaction.

The ideal candidate will possess a Bachelor's degree in Computer Science or related field, along with proven experience in a similar role. Competitive benefits including health insurance, paid time off, and career advancement opportunities are offered.