Customer Support Specialist

PostcardMania; Clearwater (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Short- and Long-Term Disability

Accident & Critical Illness coverage

Paid vacation

6 paid holidays

On-site yoga

Chiropractor visits

Job summary

PostcardMania is seeking a Customer Support Specialist in Clearwater, FL to ensure every client receives clear, timely support and onboarding assistance for PCM Nurture and storefront/API products. This in-office, full-time role emphasizes delivering actionable guidance and rapid issue resolution to drive product adoption.

You’ll work across live chat, email, and phone, helping customers maximize platform usage and achieve tangible results.

Qualifications

• 2-5 years experience in Customer Service required.
• Strong computer skills and ability to learn new software quickly.
• Professional verbal and written communication skills.
• Ability to type at least 40 WPM with accuracy.
• Fast learner with a detail-oriented mindset.
• Basic knowledge of Microsoft programs (Outlook, Excel).
• Positive, team-oriented outlook and willingness to help others.
• Reliable, responsible, and organized—our customers and team are counting on you.

Responsibilities

• Handle onboarding and support for PCM Nurture and storefront/API products with full training provided.
• Deliver clear instructions, follow-ups, and troubleshooting via live chat, email, and phone.
• Guide new users through onboarding steps, including account setup and data imports.
• Respond to client inquiries, resolve technical or process-related questions, and help customers maximize platform usage.
• Manage VIP accounts with care and urgency.
• Document recurring customer pain points and suggestions to supervisors.

Skills

Customer service

Typing 40 WPM

Communication

Multitasking

Tools

Microsoft Outlook

Excel

CRM systems

Job description

Clearwater, United States | Posted on 07/29/2026

• Work Experience 2-5 years experience in Customer Service
• City Clearwater
• State/Province Florida
• Country United States

Job Description

Join Our Team as a Customer Support Specialist!

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

Your role is to ensure that every client and prospect receives clear, actionable, and timely support—resolving questions and issues the first time, every time. You’ll play a direct part in onboarding new clients to our PCM Nurture platform, supporting our customers, and making it easy for them to see results with our products. We aim for an exceptional client experience at every step.

Work Hours

• Full-time, in-office
  

Duties

• Handle customer communications regarding onboarding and support for PCM Nurture and storefront/API products (full training provided).
  
• Deliver clear instructions, follow-ups, and troubleshooting via live chat, email, and phone.
  
• Guide new users through onboarding steps, including account setup, training calls, and data imports.
  
• Respond to existing client inquiries, resolve technical or process-related questions, and help customers maximize platform usage.
  
• Manage VIP accounts with care and urgency.
  
• Use multiple computer systems, internal software, LiveAgent ticketing, and communication tools.
  
• Process simple configuration fixes or escalate more complex issues as needed.
  
• Document recurring customer pain points and suggestions to supervisors to improve service.
  
• Complete daily administrative and reporting duties, including time and stat tracking.
  
• Perform other duties as assigned.
  

Requirements

• Strong computer skills and ability to learn new software quickly
  
• Professional verbal and written communication skills
  
• Ability to type at least 40 WPM with accuracy
  
• Fast learner with a detail-oriented mindset
  
• Basic knowledge of Microsoft programs (Outlook, Excel, etc.)
  
• Positive, team-oriented outlook and willingness to help others
  
• Reliable, responsible, and organized—our customers and team are counting on you
  
• Comfortable managing and prioritizing multiple tasks at once
  
• Ability to coordinate information from various sources
  
• Composed and confident under deadlines or pressure
  
• Excellent organizational skills with the ability to keep data organized
  
• Strong ability to multi-task without becoming stressed
  
• Trustworthy and able to handle confidential information appropriately
  
• 401(k), Short- and Long-Term Disability, Accident & Critical Illness coverage
  
• Paid vacation time that increases with longevity
  
• 6 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
  
• Free on-site yoga twice a week
  
• Free monthly visits from a local chiropractor and much more!