Software Support Specialist — Frontline Help & Training

i3 Verticals, LLC; Georgia; On-site; USD 40,000 - 55,000; Full time

Job summary

i3 Verticals, LLC is seeking a front-line technical support specialist to assist external clients with our proprietary software via phone, email, and remote access. You will build relationships with teammates, management, in-house developers, and clients, identify and resolve issues, and document findings.

Training clients on new versions will also be part of the role. This position requires strong troubleshooting, communication skills, and the ability to juggle multiple tasks in a fast-paced

Qualifications

• High school diploma or equivalent.
• Two years of related software support experience.
• Strong troubleshooting skills.
• Excellent verbal and written communication.
• Ability to prioritize workload and manage multiple responsibilities.

Responsibilities

• Provide front-line technical support for our software via phone, email and remote access to external clients.
• Build and maintain relationships with team, management, developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate unresolved issues to the appropriate team.
• Document issues and task details; analyze data.
• Deploy and provide training on software applications to new clients and versions.

Skills

Front-line support

Troubleshooting

Verbal communication

Written communication

Time management

Relationship building

Education

High School diploma

Job description

i3 Verticals, LLC is seeking a front-line technical support specialist to assist external clients with our proprietary software via phone, email, and remote access. You will build relationships with teammates, management, in-house developers, and clients, identify and resolve issues, and document findings.

Training clients on new versions will also be part of the role. This position requires strong troubleshooting, communication skills, and the ability to juggle multiple tasks in a fast-paced