Remote Technical Support Specialist

Page Mechanical Group, Inc.

Malvern (Chester County)

Hybrid

USD 60,000 - 80,000

Full time

14 days+

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Job summary

3Si seeks a Customer Support Specialist to provide Tier I and light Tier II support for hardware, software, and cloud/SaaS platforms. You will troubleshoot installations, activations, connectivity, and configurations while documenting all interactions in CRM systems.

The role requires strong communication, the ability to manage multiple requests, and collaboration with Sales, Product, and Engineering. The ideal candidate has a customer-first mindset, solid technical aptitude, and experience with

Qualifications

Bachelor’s degree preferred in IT/CS/Business/Communications or related field.
Minimum of 2 years in technical support, customer support, help desk, or SaaS support.
Experience troubleshooting software, hardware, and connectivity in a customer-facing role.

Responsibilities

Provide Tier I and light Tier II support for hardware, software, mobile apps, web-based platforms, and cloud/SaaS solutions.
Troubleshoot device installation, activation, setup, configuration, and upgrades; diagnose connectivity issues.
Enter service orders and tickets; document interactions and resolutions in CRM systems.
Communicate technical information clearly to technical and non-technical audiences.
Follow established troubleshooting methodologies and escalate complex issues to Tier II or Tier III.