Tech Support Specialist I - Frontline Customer Help

The Hillman Group; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The Hillman Group is seeking a Technical Support I to join our front-line support team in a fast-paced environment. You will aid customers and the Field Service Team while upholding the company’s value standards.

The role emphasizes clear communication, documentation in E1/K2, and timely issue resolution. Ideal candidates have a High School Diploma with 0–2 years’ experience, and an Associate in IT or a technical field is preferred.

Qualifications

• High school diploma required; 0–2 years experience. Associate in IT or technical field preferred (0–3 years).
• Strong written and verbal communication, teamwork, and customer service skills.
• Able to read technical manuals/diagrams and document issues clearly in systems.

Responsibilities

• Serve as first-level contact and resolve basic customer issues.
• Route and escalate more complex problems to next support level.
• Document issues thoroughly in E1 / K2 while tracking progress.
• Maintain knowledge of procedures and product information.
• Assist with order replacement parts and systems as needed.
• Collaborate with the team to improve processes and service quality.

Skills

Written and verbal communication

Teamwork

Customer service

Problem solving

Education

High School Diploma

Associate in IT/Technical field

Tools

MS Office

Call management systems (Oracle, E1, K2, LogMeIn)

Job description

The Hillman Group is seeking a Technical Support I to join our front-line support team in a fast-paced environment. You will aid customers and the Field Service Team while upholding the company’s value standards.

The role emphasizes clear communication, documentation in E1/K2, and timely issue resolution. Ideal candidates have a High School Diploma with 0–2 years’ experience, and an Associate in IT or a technical field is preferred.