Software Support Specialist: Empower Users & Solve Issues
Flaherty & Collins Properties
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Benefits offered by this job
Job summary
Flaherty & Collins Properties is seeking a Software Support Specialist at our Corporate Office in Indianapolis, IN. This full-time, day-shift role focuses on helping employees use our software, troubleshoot issues, and improve the user experience.
You will work closely with internal teams, document problems and solutions, and participate in QA to ensure new features meet business needs. The ideal candidate has at least one year of software support experience and can communicate clearly with
Qualifications
- Minimum one year of software or technical support experience.
- Strong troubleshooting and problem-solving skills.
- Experience with Entrata or similar property management software is a plus.
- Able to communicate clearly with users of varied technical levels.
Responsibilities
- Provide timely software support to employees across the organization.
- Troubleshoot software issues, diagnose root causes and implement solutions.
- Communicate updates and manage user expectations.
- Document requests and resolutions for future reference.
- Collaborate with teams to improve processes and tools.
- Participate in software testing and QA.
Skills
Tools
Job description
Flaherty & Collins Properties is seeking a Software Support Specialist at our Corporate Office in Indianapolis, IN. This full-time, day-shift role focuses on helping employees use our software, troubleshoot issues, and improve the user experience.
You will work closely with internal teams, document problems and solutions, and participate in QA to ensure new features meet business needs. The ideal candidate has at least one year of software support experience and can communicate clearly with
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