Software Support Specialist Indianapolis, IN

Premier Power Maintenance Corporation; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Premier Power Maintenance Corporation is seeking a Software Support Specialist in Indianapolis, IN. This role involves installing, maintaining, and troubleshooting software for field service technicians, in addition to providing IT support. Candidates should have a Bachelor’s degree in Computer or Information Science, along with at least three years of related experience. Ideal candidates thrive in fast-paced environments and are detail-oriented. Must be willing to travel and take calls outside regular hours.

Qualifications

• At least three years of related experience required.
• Experience in a field service business preferred.
• Must pass a pre-employment criminal background check.

Responsibilities

• Install, maintain, and troubleshoot software for field technicians.
• Provide technical support and training to team members.
• Manage specialized test equipment software licenses and versions.

Skills

Technical support

Troubleshooting

Communication

Analytical skills

Problem-solving

Attention to detail

Education

Bachelor’s degree in Computer or Information Science-related field

Tools

Microsoft Office Suite

Office 365

SharePoint

Power Platform

Power Apps Development

Job description

The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities’ field technicians and will serve as a liaison with our Managed IT provider.

Essential Duties and Responsibilities:

• Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
• Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
• Manages the PowerDB program and create requested forms
• Install specialized test equipment software on computers and test the setup by connection to the test equipment
• Manages the intracompany SharePoint site by keeping it updated and adding content
• Provides assistance with onsite and in the field hardware issues
• Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
• Provides assistance to our Managed IT provider with onboarding new computers
• Performs other related duties as assigned

Knowledge, Skills, and Abilities:

• Must be organized and have excellent attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and adapt to change.
• Ability to multitask, prioritize and work independently.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, languages, and hardware used in within the organization and this industry.
• Proficient with Microsoft Office Suite, Office 365, SharePoint, Power Platform, Power Apps Development, or related software.
• Must be willing to relocate within 60 miles of Premier Power Maintenance’s Corporate office in Indianapolis, IN.
• Corporate business hours are Monday-Friday, 7:30am-4:30pm, but depending on the scope of work hours outside of regular business hours may be required.
• Must be willing to take calls and travel outside the scope of normal business hours. Providing IT support to all offices is a key component of this position.
• Education and Work Experience:
• Bachelor’s degree in Computer or Information Science-related field is recommended.
• At least three years of related experience required.
• Experience with application of information technology in a field service business preferred.
• Must be able to pass a pre-employment criminal background check, education verification, motor vehicle report, an approved hair and urine drug screen, as well as periodic, unannounced random testing.
• Must have a valid driver’s license.
• Must be able to lift and maneuver at least 25 lbs.
• Prolonged periods of sitting/ standing at a desk.