Software Support Specialist (Continuous Recruitment)

Broome-Tioga BOCES; City of Binghamton (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Broome-Tioga BOCES is seeking a qualified candidate based in Binghamton, New York, to handle customer concerns regarding software applications. The role requires problem-solving skills, testing, installation, and providing resolutions to users. Additionally, the candidate will assist in training staff on software use.

To qualify, individuals must have 30 semester credits in a relevant field or a high school diploma with at least one year of customer service experience. Experience must be recent within five years.

Qualifications

• Completion of 30 semester credits from an accredited college or 1 year of customer service experience.
• Qualifying experience must have been gained within the last five years.

Responsibilities

• Reviews problems reported by customers and recommends solutions.
• Tests and installs software applications.
• Trains staff in software and administrative applications.

Education

30 semester credits in Business Information Technology, Computer Information Systems, Computer Science, or related field

High school diploma or equivalency

Job description

Job Duties

Reviews problems/concerns reported by the customer, investigates causes, identifies problem sources and recommends solutions, tests and installs software applications, documents the result of testing the application. Provides steps for resolution, explains preventative measures and follows up with uses. Works with school districts to implement security for software applications using best practices to ensure data security and privacy. Assists in training of staff in the use of software and administrative applications.

Professional References

• Three (3) Professional References Required - These must be filled out in the section of your application where requested.
• A copy of your diploma may be uploaded in place of transcripts if necessary.

Required Minimum Qualifications

• Completion of 30 semester credits from a regionally accredited or New York State registered college or university, including 15 semester credits in Business Information Technology, Computer Information Systems, Computer Science, or closely related field; OR
• Graduation from high school or an equivalency diploma and one year of experience providing customer service and support directly to users of technology hardware and/or software programs; OR
• An equivalent combination of training and experience as defined by the limits of A) and B) above.
• Broome County Civil Service Examination required.

Special Note: Because of the radical evolution of technology in this field, qualifying experience must have been gained within the last five (5) years.