Computer Technician

Orleans/Niagara BOCES; Town of Cambria (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Orleans/Niagara BOCES is seeking a technical Help Desk Support Specialist to assist Computer Specialists in day-to-day network operations, collecting diagnostic information from end users and resolving basic connectivity issues. The role involves installing and testing hardware/software, configuring equipment, maintaining inventories, and providing phone support while working under supervision.

Candidates should have strong problem-solving skills and the ability to explain technical concepts to

Qualifications

• Bachelor's degree or equivalent in computer science or related field.
• Associate degree with relevant experience acceptable.
• Three years of experience in LAN administration and hardware/software support.

Responsibilities

• Responds to requests for assistance from computer users.
• Installs and tests computer hardware, software, peripheral equipment and necessary cabling.
• Configures equipment and completes cable interfaces using diagrams and tools.
• Identifies software vs hardware problems and routes complex issues appropriately.
• Maintains inventory and generates reports on hardware and repairs.

Skills

Hardware troubleshooting

Software installation

Network basics

Technical documentation

Phone support

Education

Bachelor's degree in computer science or related field

Associate degree in related field

Two years of LAN administration/maintenance experience

Tools

Windows and Linux operating systems

Networking hardware basics

Job description

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Job Description:
This is a technical position, which involves responsibility for providing support to Computer Specialists in the day-to-day operations of the network through the completion of helpdesk support tickets. The incumbent is responsible to collect diagnostic information from end users, solving basic connectivity issues, as well as collecting diagnosing, repairing and reinstalling computer hardware from classrooms and or offices. The position requires frequent contact with computer users to identify problems and explain equipment use. Incumbents provide technical assistance to users in their area of expertise and refer user to appropriate resource or individual for problems or questions beyond their scope. Work is performed under the direct supervision of higher� level professional administrative and/or technical staff Does related work as required.

• Responds to requests for assistance from computer users experiencing problems with computers or peripheral equipment;
• Installs and tests computer hardware, software, peripheral equipment and necessary cabling;
• Configures equipment and completes cable interfaces, referencing wiring diagrams and technical instructions and using special hand tools and testing equipment to validate proper performance;
• Identifies problems as being either software and/or hardware in nature;
• Investigates reported hardware problems with internal components and peripheral equipment;
• Identifies the extent of a malfunction using diagnostic procedures, software and equipment;
• Replaces defective equipment or return to the vendor for replacement or repair;
• Performs routine maintenance and upgrades of hardware;
• Installs new or upgraded software;
• Provides phone support for system users;
• Maintains inventory of computer hardware, maintenance activities and repair records;
• Operates, monitors and controls computer and peripheral devices;
• Participates in the planning for and the installation of computers and accessory equipment such as terminals and printers;
• Evaluates and recommends acquisition of computer hardware and software to meet automation needs;
• Recommends hardware and software for acquisition after considering user needs and agency goals;
• Keeps informed on new developments in computer hardware and software and reviews publications and specifications;
• Receives microcomputers and related computer equipment from vendors, unpacks and inspects components for damage, insures that correct items and quantities are received by comparing orders with received merchandise and updates equipment inventory;
• Reports non-repairable equipment to vendor and obtains replacement;
• Moves computer equipment to various locations as necessary;
• Supplies substitute microcomputers with appropriate software while problem computers are diagnosed and repaired;
• Documents operating procedures;
• Inputs data via keyboard and optical character reader;
• Generates reports using variety of software packages which may incorporate graphs, charts and graphics.

• Working knowledge of the operation, installation, maintenance and repair of computers and related peripheral equipment;
• Working knowledge of computer hardware and software;
• Working knowledge of personal computer operating systems and peripheral equipment;
• Working knowledge of procedures for initial program loading of the system and of the related software functions;
• Working knowledge of common software used in personal computer;
• Working knowledge of the principals of data communications;
• Ability to analyze computer problems and identify the source of the problem;
• Ability to install and maintain computer hardware and peripheral equipment;
• Ability to establish effective working relationships with computer users and co-workers;
• Ability to understand, interpret and follow complex technical written and oral instructions;
• Physical condition commensurate with the demands of the position

• (A) Graduation from a regionally accredited or New York State registered college or university with a bachelor's degree in computer science, information resource management, microcomputer technology or related field; OR
  (B) Graduation from a regionally accredited or New York State registered two-year college with an Associate's Degree in Computer Repair, Computer System Analysis, Computer Graphics or Computer Information Sciences or related field; OR
  (C) Graduation from a regionally accredited New York State registered two-year college with an Associate's Degree and two (2) years of experience in the operation and maintenance of microcomputer equipment. The experience shall involve local area network administration and installation maintenance, and use of operating, word processing, database management, financial and utility software; OR
  (D) Graduation from high school or possession of a high school equivalency diploma with a minimum of three (3) years of experience