Software Support & Security Training Specialist

Broome-Tioga BOCES; City of Binghamton (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Broome-Tioga BOCES is seeking a qualified candidate based in Binghamton, New York, to handle customer concerns regarding software applications. The role requires problem-solving skills, testing, installation, and providing resolutions to users. Additionally, the candidate will assist in training staff on software use.

To qualify, individuals must have 30 semester credits in a relevant field or a high school diploma with at least one year of customer service experience. Experience must be recent within five years.

Qualifications

• Completion of 30 semester credits from an accredited college or 1 year of customer service experience.
• Qualifying experience must have been gained within the last five years.

Responsibilities

• Reviews problems reported by customers and recommends solutions.
• Tests and installs software applications.
• Trains staff in software and administrative applications.

Education

30 semester credits in Business Information Technology, Computer Information Systems, Computer Science, or related field

High school diploma or equivalency

Job description

Broome-Tioga BOCES is seeking a qualified candidate based in Binghamton, New York, to handle customer concerns regarding software applications. The role requires problem-solving skills, testing, installation, and providing resolutions to users. Additionally, the candidate will assist in training staff on software use.

To qualify, individuals must have 30 semester credits in a relevant field or a high school diploma with at least one year of customer service experience. Experience must be recent within five years.