Junior Software Support & Analytics Specialist

Tyler Technologies, Inc.

Latham (NY)

On-site

USD 38,000 - 51,000

Full time

5 days ago

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Job summary

Tyler Technologies, Inc. is seeking an Associate Software Support Specialist to provide basic-level software support for clients and databases, helping users with the use and understanding of Tyler products.

You will grow knowledge through data analysis, troubleshooting, and collaboration with team members while supporting issue resolution and documentation. The role involves learning to analyze data reports, write basic SQL, and communicate effectively to resolve client inquiries, with

Qualifications

Bachelor's degree or equivalent experience required.
Excellent interpersonal and communication skills.
Ability to troubleshoot basic to moderate issues with analytical approach.
Familiarity with SQL and relational databases desirable.
Exposure to software development tools a plus.

Responsibilities

Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
Reads and writes SQL to resolve basic issues.
Determines whether to resolve issues personally or refer to a more experienced team member.
Communicates effectively with clients and coworkers to manage expectations.
Performs QA testing for software module upgrades/changes.
Maintains incident tracking details and collaborates with the team to resolve issues.