Software Support Specialist

Keystone Coop; Indianapolis (IN); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for a proactive Software Support Specialist to enhance user experience with software systems. This role involves managing support requests, implementing new software capabilities, and acting as a liaison between users and vendors. The ideal candidate will have a strong background in software support and project management, coupled with excellent communication skills. Join a collaborative team that values innovation and continuous improvement, making a significant impact in a dynamic environment. If you thrive in fast-paced settings and have a passion for technology, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in software support or administration.
• Strong understanding of project and change management principles.
• Detail-oriented with strong organizational skills.

Responsibilities

• Receive and respond to software support requests promptly.
• Support the rollout of new software systems and tools.
• Manage software version updates and gather feedback for improvements.

Skills

Software Support

Project Management

Change Management

Analytical Skills

Communication Skills

Problem-Solving

Organizational Skills

Interpersonal Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Education

Bachelor’s degree in Information Systems

Tools

Microsoft Office Suite

ERP Systems

Job description

Software Support Specialist page is loaded

Software Support Specialist

Apply locations Indianapolis, IN | time type: Full time | posted on: Posted 2 Days Ago | job requisition id: JR101761

Job Description

Job Summary:

We are seeking a highly organized and proactive Software Support Specialist to oversee all software-related support requests for an assigned division. The ideal candidate will bridge the gap between users of the assigned software and the software vendor. The Software Support Specialist will work in conjunction with the Technology Director to implement new software capabilities and tools.

Must be authorized to work in the United States now and in the future, without company sponsorship.

Must be able to work onsite in the corporate office in Indianapolis, Indiana. (This role is not hybrid or remote).

Duties and Responsibilities:

1. Support Requests:
2. Receive and respond to support requests in a timely manner.
3. Effectively communicate the cause of the support issue and its resolution.
4. Document repetitive software issues and work with the Technology Director to request vendor support.
5. Identify potential training opportunities and coordinate with the System Training and Implementation Coordinator.

1. System & Process Implementation:
2. Support the rollout of new software systems, tools, and workflow processes.

1. Change Management:
2. Act as a liaison between vendor support teams and operational users to utilize new system capabilities.
3. Develop and execute communication strategies to ensure all stakeholders are informed and engaged.
4. Identify potential areas of resistance and work proactively to address concerns.

1. Continuous Improvement:
2. Manage all software version updates through testing, implementation, and communication.
3. Gather feedback and propose enhancements to system functionalities.
4. Assist the Technology Director with new system implementations and system enhancement rollouts.

Skills and Qualifications:

• Bachelor’s degree in Business, Education, Information Systems, or a related field (or equivalent experience).
• 3+ years of experience in software support / administration, system implementation, or process improvement.
• Strong understanding of project management and change management principles.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with ERP or other enterprise systems is a plus.
• Analytical mindset and problem-solving abilities.
• Strong interpersonal and facilitation skills.
• Detail-oriented with strong organizational skills.
• Self-starter with the ability to work independently and as part of a team.
• Adaptable to fast-paced, evolving environments.

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Software Support Specialist

locations Indianapolis, IN | time type: Full time | posted on: Posted 2 Days Ago

Keystone Cooperative, Inc. is a 100% farmer-owned cooperative serving customers across Indiana, Ohio, Michigan, and Illinois. Centered on valued relationships that have built and grown the cooperative for 100 years, Keystone specializes in energy, agronomy, grain, animal nutrition, and swine production. Headquartered in Indianapolis, Indiana, Keystone serves as a hub for local family farms and rural communities, ensuring current successes and future opportunities.

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