Software Support Specialist

Keystone Coop; Indianapolis (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is looking for a proactive Software Support Specialist to manage software-related support requests. This role is pivotal in bridging the gap between users and vendors, ensuring effective communication and resolution of issues. The ideal candidate will work closely with the Technology Director to enhance software features and provide training opportunities. If you thrive in a collaborative environment and have a passion for technology, this is the perfect opportunity to make a significant impact.

Qualifications

• Highly organized with strong communication skills.
• Experience in software support and user training.

Responsibilities

• Respond promptly to software support requests and document issues.
• Collaborate with the Technology Director for software feature implementation.

Skills

Software Support

Communication Skills

Problem Solving

Education

Bachelor's Degree in Computer Science or related field

Job description

Below is a refined version of the job description with improved formatting, clarity, and focus on relevant content:

Software Support Specialist

Location: Indianapolis, IN

Type: Full-time

Posted: 2 Days Ago

Job Requisition ID: JR101780

Job Description

Job Summary:

We are seeking a highly organized and proactive Software Support Specialist to oversee all software-related support requests for an assigned division. The ideal candidate will act as a bridge between software users and the software vendor. The Software Support Specialist will collaborate with the Technology Director to implement new software features and tools.

Applicants must be authorized to work in the United States now and in the future without company sponsorship and be able to work onsite at our Indianapolis office (this role is not remote or hybrid).

Responsibilities

1. Support Requests:
2. Respond promptly to support requests and communicate issues and resolutions effectively.
3. Document recurring software issues and coordinate with the Technology Director for vendor support.
4. Identify training opportunities and collaborate with the System Training and Implementation Coordinator.