Software Support Specialist

Keystone Cooperative; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading cooperative in Indianapolis is seeking a proactive Software Support Specialist to manage software-related support requests. The role involves liaising between users and vendors, implementing new systems, and ensuring effective communication across stakeholders. Ideal candidates will have a strong background in software support, excellent communication skills, and a detail-oriented approach.

Qualifications

• 3+ years of experience in software support or administration.
• Strong understanding of project management and change management principles.

Responsibilities

• Receive and respond to support requests in a timely manner.
• Support the rollout of new software systems and tools.
• Manage all software version updates through testing and implementation.

Skills

Communication

Problem Solving

Analytical Mindset

Interpersonal Skills

Organizational Skills

Education

Bachelor’s degree in Business, Education, Information Systems

Tools

Microsoft Office Suite

ERP Systems

Job description

Software Support Specialist page is loaded

Software Support Specialist

Apply locations Indianapolis, IN time type Full time posted on Posted 9 Days Ago job requisition id JR101771

Job Description

Job Summary:

We are seeking a highly organized and proactive Software Support Specialist to oversee all software-related support requests for an assigned division. The ideal candidate will bridge the gap between users of the assigned software and the software vendor. The Software Support Specialist will work in conjunction with the Technology Director to implement new software capabilities and tools.

Duties and Responsibilities:

• Support Requests

• Receive and respond to support requests in a timely manner.

• Effectively communicate the cause of the support issue and resolution.

• Document repetitive software issues and work with Technology Director on requesting vendor support.

• Identify potential training opportunities and coordinate with the System Training and Implementation Coordinator.

• System & Process Implementation

• Support the rollout of new software systems, tools, and workflow processes.

• Change Management

• Act as a liaison between vendor support teams and operational users to utilize new system capabilities.

• Develop and execute communication strategies to ensure all stakeholders are informed and engaged.

• Identify potential areas of resistance and work proactively to address concerns.

• Continuous Improvement

• Manage all software version updates through testing, implementation and communication.

• Gather feedback and propose enhancements to system functionalities.

• Assist Technology Director with new system implementations and system enhancement rollouts.

Skills and Qualifications:

• Bachelor’s degree in Business, Education, Information Systems, or related field (or equivalent experience).

• 3+ years of experience in software support / administration, system implementation, or process improvement.

• Strong understanding of project management and change management principles.

• Excellent written and verbal communication skills.

• Proficiency in using Microsoft Office Suite.

• Experience with ERP or other enterprise systems is a plus.

• Analytical mindset and problem-solving abilities.

• Strong interpersonal and facilitation skills.

• Detail-oriented with strong organizational skills.

• Self-starter with the ability to work independently and as part of a team.

• Adaptable to fast-paced, evolving environments.

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Keystone Cooperative, Inc. is a 100% farmer-owned cooperative serving customers across Indiana, Ohio, Michigan and Illinois. Centered on the valued relationships that have built and grown the cooperative for 100 years, Keystone specializes in energy, agronomy, grain, animal nutrition, and swine production. Headquartered in Indianapolis, Indiana, Keystone serves as a center point in local family farms and rural communities, ensuring today's successes and securing tomorrow's opportunities.

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