Software Support Specialist

Keystone Coop; Indianapolis (IN); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is looking for a proactive Software Support Specialist to enhance user experience with software tools. This role involves bridging the gap between users and vendors, managing support requests, and implementing new systems. With a focus on continuous improvement, the ideal candidate will possess strong analytical, communication, and organizational skills. Join a dynamic team where your contributions will directly impact the efficiency and effectiveness of software operations. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in software support or administration.
• Strong understanding of project management and change management principles.
• Detail-oriented with strong organizational skills.

Responsibilities

• Receive and respond to software support requests in a timely manner.
• Support the rollout of new software systems and tools.
• Manage software version updates through testing and implementation.

Skills

Software Support

Project Management

Change Management

Communication Skills

Analytical Skills

Problem-Solving

Organizational Skills

Microsoft Office Suite

Education

Bachelor’s degree in Business

Bachelor’s degree in Education

Bachelor’s degree in Information Systems

Tools

ERP Systems

Microsoft Office Suite

Job description

Software Support Specialist page is loaded

Software Support Specialist

Apply locations Indianapolis, IN time type Full time posted on Posted 2 Days Ago job requisition id JR101783

Job Description

Job Summary:

We are seeking a highly organized and proactive Software Support Specialist to oversee all software-related support requests for an assigned division. The ideal candidate will bridge the gap between users of the assigned software and the software vendor. The Software Support Specialist will work in conjunction with the Technology Director to implement new software capabilities and tools.

Must be authorized to work in the United States now and in the future, without company sponsorship.

Must be about to work onsite in the corporate office in Indianapolis, Indiana. (This role is not hybrid or remote).

Duties and Responsibilities:

• Support Requests

• Receive and respond to support requests in a timely manner.

• Effectively communicate the cause of the support issue and resolution.

• Document repetitive software issues and work with Technology Director on requesting vendor support.

• Identify potential training opportunities and coordinate with the System Training and Implementation Coordinator.

• System & Process Implementation

• Support the rollout of new software systems, tools, and workflow processes.

• Change Management

• Act as a liaison between vendor support teams and operational users to utilize new system capabilities.

• Develop and execute communication strategies to ensure all stakeholders are informed and engaged.

• Identify potential areas of resistance and work proactively to address concerns.

• Continuous Improvement

• Manage all software version updates through testing, implementation and communication.

• Gather feedback and propose enhancements to system functionalities.

• Assist Technology Director with new system implementations and system enhancement rollouts.

Skills and Qualifications:

• Bachelor’s degree in Business, Education, Information Systems, or related field (or equivalent experience).

• 3+ years of experience in software support / administration, system implementation, or process improvement.

• Strong understanding of project management and change management principles.

• Excellent written and verbal communication skills.

• Proficiency in using Microsoft Office Suite.

• Experience with ERP or other enterprise systems is a plus.

• Analytical mindset and problem-solving abilities.

• Strong interpersonal and facilitation skills.

• Detail-oriented with strong organizational skills.

• Self-starter with the ability to work independently and as part of a team.

• Adaptable to fast-paced, evolving environments.

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