Software Support Representatives

Foundation Software; Strongsville (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Foundation Software in Strongsville, Ohio is seeking full-time Software Support Representatives to deliver exceptional customer service for our software products. This onsite role involves 3–4 hours daily of phone support, CRM-tracked issue resolution, and collaboration across departments to ensure client satisfaction.

The ideal candidate brings strong communication and problem-solving skills, comfort with Word/Excel, and a record of reliable, detail-oriented service.

Qualifications

• Proven ability to provide top-level support to customers and associates.
• Excellent communication and critical thinking skills.
• Superior organizational skills and the ability to work effectively as a team member.
• Ability to independently address complex situations while following established protocols.
• Working knowledge of Microsoft Word and Excel.
• Detailed and accurate record-keeping skills.
• Basic math skills: accounting skills are a plus.
• Salesforce or other CRM software knowledge is a plus.
• College Degree in related field a plus but not necessary.
• In lieu of a degree, a comparable combination of education and experience may be considered.
• Accounting or Payroll knowledge a plus but not necessary.

Responsibilities

• Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation.
• Spend 3-4 hours daily on the phone resolving client issues.
• Track client issues using CRM software and document details accurately.
• Collaborate with internal departments to report and address technical issues clients may be experiencing.
• Maintain expertise in software, new modules, and relevant industry factors.
• Adhere to all department and company standard operating procedures.
• Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
• Perform other duties as assigned.

Skills

Customer support

Communication

Organizational skills

CRM software

Microsoft Word

Microsoft Excel

Teamwork

Phone support

Problem solving

Attention to detail

Basic math

Salesforce

Education

College Degree in related field

In lieu of a degree, a comparable combination of education and experience may be considered

Job description

Are you an analytical person with a passion for technology? Are you looking for an exciting opportunity to apply your skills and make a real impact? Then look no further! Foundation Software is seeking Full Time Software Support Representatives for our Strongsville, Ohio location.

Your tech-savviness and critical thinking skills will be put to the test as you provide exceptional customer service and ensure client satisfaction. As an onsite position, you will collaborate closely with our team in a fun and energetic environment. We offer a competitive salary plus bonus, giving you the opportunity to be rewarded for your hard work and dedication.

Responsibilities

• Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation.
• Spend 3-4 hours daily on the phone resolving client issues.
• Track client issues using CRM software and document details accurately.
• Collaborate with internal departments to report and address technical issues clients may be experiencing.
• Maintain expertise in software, new modules, and relevant industry factors.
• Adhere to all department and company standard operating procedures.
• Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
• Perform other duties as assigned.

Skills Required for Success

• Proven ability to provide top-level support to customers and associates.
• Excellent communication and critical thinking skills.
• Superior organizational skills and the ability to work effectively as a team member.
• Ability to independently address complex situations while following established protocols.
• Working knowledge of Microsoft Word and Excel.
• Detailed and accurate record-keeping skills.
• Basic math skills: accounting skills are a plus.
• Salesforce or other CRM software knowledge is a plus.
• College Degree in related field a plus but not necessary.
• In lieu of a degree, a comparable combination of education and experience may be considered.
• Accounting or Payroll knowledge a plus but not necessary.