Software Support Representatives

Payroll4Construction; Strongsville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

HSA contributions

401K matching

Job summary

Payroll4Construction is seeking Software Support Representatives to join our specialized payroll services team for construction clients in the United States. The role offers extensive training and opportunities to advance within Client Services, with quarterly bonus opportunities and a full benefits package.

Successful candidates will handle software questions, payroll processing support, and collaborate with multiple departments to resolve issues, while maintaining accurate records and

Qualifications

• Payroll processing experience or involvement in a corporate payroll department is preferred.
• Previous call center or customer service experience is preferred.
• Excellent communication, analytical, and problem-solving skills.
• Superior organizational skills and the ability to work well as a member of a team.
• Ability to address complex situations independently while following established protocols.
• Ability to provide top-level support to clients and associates.
• Comfortable speaking on the phone with clients.
• Working knowledge of Microsoft Outlook, Word, and Excel.
• Ability to keep detailed, timely, and accurate records.
• Basic math skills.
• Knowledge of construction industry a plus.
• Knowledge of basic accounting/general ledger principles a plus.

Responsibilities

• Assist clients with questions regarding software use or having issues working in the software
• Assist clients with preparing and submitting their payroll for processing
• Work closely with all departments to resolve payroll processing and reporting issues
• Track client issues in call-center software, and record details appropriately
• Communicate with internal departments as needed to notify of technical issues clients are experiencing
• Maintain expertise with software, new modules, and any relevant industry factors
• Follow all department and company standard operating procedures
• Project a professional and positive image as a company representative by providing thorough assistance to our clients.
• Other duties as assigned

Job description

Position Summary

Payroll4Construction, a leading provider of payroll services just for construction, is seeking Software Support Representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry at providing software help-desk support to clients. If you are tech savvy and are a driven problem solver let's get you started on a new career with a great company! All representatives begin their time with a 2-4 week intensive training program to learn our accounting and project management software system.

Essential Functions And Responsibilities

• Assist clients with questions regarding software use or having issues working in the software
• Assist clients with preparing and submitting their payroll for processing
• Work closely with all departments to resolve payroll processing and reporting issues
• Track client issues in call-center software, and record details appropriately
• Communicate with internal departments as needed to notify of technical issues clients are experiencing
• Maintain expertise with software, new modules, and any relevant industry factors
• Follow all department and company standard operating procedures
• Project a professional and positive image as a company representative by providing thorough assistance to our clients.
• Other duties as assigned

Required Skills And Experience

• Payroll processing experience or involvement in a corporate payroll department is preferred
• Previous call center or customer service experience is preferred
• Excellent communication, analytical, and problem-solving skills
• Superior organizational skills and the ability to work well as a member of a team
• Ability to address complex situations independently while following established protocols
• Ability to provide top-level support to clients and associates
• Comfortable speaking on the phone with clients
• Working knowledge of Microsoft Outlook, Word, and Excel
• Ability to keep detailed, timely, and accurate records
• Basic math skills
• Knowledge of construction industry a plus
• Knowledge of basic accounting/general ledger principles a plus

Compensation

In addition to starting salary, there are quarterly bonus opportunities within the Client Services Department, as well as performance-based advancement and growth potential. Full-time employees are eligible for a full benefits package including medical coverage, HSA contributions and 401K matching.