Onsite Pay App Support Specialist | Bonus Eligible

Foundation Software; Strongsville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Foundation Software is seeking a full-time Software Support Representative for our Foundation Pay application in Strongsville, Ohio. You will deliver exceptional customer service, resolve software issues, and maintain CRM records while collaborating with internal teams.

The role requires strong communication, organization, and problem-solving skills, with experience in Word/Excel and CRM systems. An onsite position offers a dynamic, team-oriented environment and a compensation package that

Qualifications

• Proven ability to provide top-level support to customers and associates.
• Excellent communication and critical thinking skills.
• Superior organizational skills and the ability to work effectively as a team member.
• Ability to independently address complex situations while following established protocols.
• Working knowledge of Microsoft Word and Excel.
• Salesforce or other CRM software knowledge is a plus.
• College Degree in related field a plus but not necessary.
• In lieu of a degree, a comparable combination of education and experience may be considered.
• Accounting or Payroll knowledge a plus but not necessary.

Responsibilities

• Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation.
• Spend 3-4 hours daily on the phone resolving client issues.
• Track client issues using CRM software and document details accurately.
• Collaborate with internal departments to report and address technical issues clients may be experiencing.
• Maintain expertise in software, new modules, and relevant industry factors.
• Adhere to all department and company standard operating procedures.
• Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
• Perform other duties as assigned.

Skills

Customer support

Communication

Critical thinking

Teamwork

Record-keeping

Math skills

Education

College degree in related field

Tools

Salesforce

CRM software

Microsoft Word

Microsoft Excel

Job description

Foundation Software is seeking a full-time Software Support Representative for our Foundation Pay application in Strongsville, Ohio. You will deliver exceptional customer service, resolve software issues, and maintain CRM records while collaborating with internal teams.

The role requires strong communication, organization, and problem-solving skills, with experience in Word/Excel and CRM systems. An onsite position offers a dynamic, team-oriented environment and a compensation package that