Software Support & Onboarding Specialist

Flint Summit Solutions; Pittsburgh (Allegheny County); Presencial; USD 48.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance (medical, dental, and

Vision plans

401(k) or pension

Tuition reimbursement

Descripción de la vacante

Flint Summit Solutions in Pittsburgh, PA is seeking a Customer Service Representative to manage client interactions, resolve software questions, and maintain a positive user experience. You will respond to inquiries, provide technical support, assist with onboarding, and collaborate with product teams to relay feedback.

English proficiency and CRM familiarity are valued as you help customers maximize our software solutions.

Formación

• Experience in customer service or technical support environments.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to work in a fast-paced environment.
• Basic understanding of software applications and troubleshooting.
• Familiarity with CRM systems is a plus.

Responsabilidades

• Respond to client inquiries and concerns promptly and professionally.
• Provide technical assistance and troubleshooting for software products.
• Maintain detailed records of client interactions and support requests.
• Collaborate with product development to relay client feedback and improvements.
• Assist in onboarding new clients for a smooth experience.
• Stay updated on industry trends to enhance support offerings.

Conocimientos

Customer service experience

Communication skills

Technical support

Educación

High school diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

Flint Summit Solutions in Pittsburgh, PA is seeking a Customer Service Representative to manage client interactions, resolve software questions, and maintain a positive user experience. You will respond to inquiries, provide technical support, assist with onboarding, and collaborate with product teams to relay feedback.

English proficiency and CRM familiarity are valued as you help customers maximize our software solutions.