Software Support Engineer - (West Coast Preferred)

Biosero; San Diego (CA); Remote; USD 85,000 - 95,000; Full time

Job summary

An innovative company in the life sciences sector is seeking a Software Support Engineer to enhance laboratory automation through their Green Button Go suite. This role involves providing technical support, troubleshooting, and collaborating with customers to ensure seamless operation of integrated systems. With a commitment to improving healthcare, the company offers a dynamic work environment where your contributions will directly impact scientific advancements. Join a passionate team dedicated to enabling discoveries that change lives, while enjoying competitive benefits and a supportive workplace culture.

Benefits

401K with company match

Flexible Vacation Policy

Health Benefits

Investment in Professional Development

Qualifications

• 5+ years in lab automation and scientific equipment integration.
• Experience with laboratory instruments from leading providers.

Responsibilities

• Provide technical support for Green Button Go software products.
• Troubleshoot and analyze software and instrumentation issues.

Skills

.NET Framework

C#

Lab Automation

Remote Customer Support

Scientific Equipment Integration

Communication Technologies

Technical Documentation

Education

BS/MS in Life Sciences

Experience in Lab Automation

Job description

Software Support Engineer - (West Coast Preferred)

Join to apply for the Software Support Engineer - (West Coast Preferred) role at Biosero

Software Support Engineer - (West Coast Preferred)

Join to apply for the Software Support Engineer - (West Coast Preferred) role at Biosero

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Do You Want to Improve the Future of Healthcare?

Want to enable the world's top scientists to discover new life saving therapies faster?

Do you believe that the best team wins?

Do you thrive on providing innovative solutions to unique challenges?

Do you enjoy a fast-paced environment requiring flexibility and adaptability?

If so, we want you on our Team!

Who We Are

Biosero, Inc. is the leader in life science robotic automation and integration. Our award-winning no-code software tools enable vital research to be done quickly while freeing scientists to address additional scientific challenges. Our solutions are placed in the top accounts worldwide, including the top: pharmaceutical, agricultural, clinical, diagnostics, and biotech companies. Our work impacts the world by accelerating productivity, discovery & cures. Our team is passionate about our mission to enable discoveries in life science by coupling our software platforms with data and robotics. Biosero is the fastest-growing software company in the life sciences space. We have been voted the best place to work for many years.

What You Will Do

The Software Support Engineer plays a critical role in supporting Biosero’s Green Button Go (GBG) suite of software products. This position works directly with customers to deliver technical support, installations, upgrades, and troubleshooting for GBG-controlled laboratory automation systems. The role involves analyzing software and instrumentation issues, reviewing and modifying methods and scripts, and serving as a liaison between field service, software development, and integration teams. Additionally, the Software Support Engineer contributes to documentation efforts, develops knowledge base content, and helps define customer workflows in collaboration with field application scientists.

This position may requires up to 25% travel (travel is planned in advance).

Target Locations for the Role: Remote in MST or PST

Responsibilities

• Work closely with all Biosero customers to support the Green Button Go (BGB) suite of software products
• Provide technical support, installation and acceptance testing, upgrade, and repairs of integrated GBG-controlled systems in laboratory and industrial accounts both remotely and on-site
• Troubleshoot GBG instrumentation drivers through analysis of error presentation and root cause analysis, including their communication with a variety of laboratory equipment and collaborative and mobile robotics
• Support advanced problem solving and custom solutions development as a liaison between field service, software development, and systems integration teams
• Review, modify, and consult with customers with methods, scripts, and processes in Green Button Go and GBG plug-in modules
• Work with field applications scientists to define and establish customer workflows and methods
• Regularly write technical documentation including knowledge base articles, service notes, technical bulletins, and GBG driver documentation and user guides
• Maintain internal reference documents related to all Biosero products
• Contribute to internal and customer facing GBG solutions knowledge base; author content, edit submissions, and maintain data
  
  

Qualifications:

• BS/MS in Life Sciences, Computer Science/Computer Engineering. Experience in lieu of a degree will be considered, preferably with a background in lab automation and scheduling software.
• Minimum 5 years’ experience in lab automation, scientific equipment integrations, and scheduling software in an Automation Engineer, or similar, role is preferred
• Experience in Pharma/Life Sciences industry and using laboratory instruments from Hamilton, Beckman, Tecan, Agilent, etc. preferred
• Experience supporting customers remotely
• Working knowledge of .net Framework and C# is required
• Programming or scripting experience
  
  

Required or Preferred Skills:

• Experience in Pharma/Life Sciences industry and using laboratory instruments from Hamilton, Beckman, Tecan, Agilent, etc. preferred
• Experience supporting customers remotely
• Working knowledge of .net Framework and C# is required
• Programming or scripting experience
• Knowledge of communication technologies (RS232, TCP/IP, CAN, etc.) and ability to debug networking issues
• Excellent written and verbal communication skills and proficiency in using documentation tools and software
• Attention to detail and ability to organize complex information logically
• Understanding of scientific terminology and laboratory processes
• Ability to work closely with cross-functional teams, including engineers, scientists, and product managers.
  
  

Benefits

The salary range for this position is $85,000 - $95,000 depending on qualifications and experience. Benefits include 401K with company match, Flexible Vacation Policy, Health Benefits, Investment in Professional and Personal Development, and much more.

Biosero provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. In addition, Biosero complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Biosero is committed to diversity and inclusion. We seek individuals from all backgrounds and appreciate and celebrate the diversity of our growing team.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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