Software Support Engineer - Digital

Experience Champaign Urbana; Little Rock Township (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company that empowers its employees to innovate and excel in the tech industry. As a Software Engineer, you will work on cutting-edge cloud technologies and database management, contributing to the development of robust data pipelines and microservices architecture. This role offers a unique opportunity to enhance system performance and reliability while collaborating with a diverse team. With unlimited vacation and a commitment to personal growth, this position is perfect for those looking to make a significant impact in a dynamic environment.

Benefits

Unlimited vacation

Sick time

Volunteering hours

Parental leave

Well-being benefits

Access to training

Growth opportunities

Qualifications

• 2-3 years experience in Data Engineering or Software Development.
• Strong proficiency in Java and Python with cloud expertise.

Responsibilities

• Monitor system performance and provide solutions.
• Develop automation tools for production support.

Skills

Java

Python

Spring

Cloud Security

ETL Development

Monitoring Tools

Communication Skills

Education

Bachelor’s degree in Computer Science

Master’s degree in Computer Science

Tools

Kubernetes

Jenkins

Prometheus

Grafana

Splunk

GitLab

Bitbucket

Job description

Job ID: 198404

Required Travel : No Travel

Managerial - No

Location: : Plano, TX, Champaign, IL, St. Louis, MO, or Atlanta, GA

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

About The Role

We are seeking a highly skilled Software Engineer with experience in cloud technologies, database management, and microservices architecture. This role involves designing, developing, optimizing, and supporting data pipelines, working with cloud-based data platforms, and managing large-scale production environments. You will also be responsible for on-call production support, including nights and weekends, ensuring system availability, stability, and performance.

Key Responsibilities

• System Reliability & Troubleshooting: Monitor system performance, analyze failures, and provide fast and accurate solutions.
• Production Support & Incident Resolution: Quickly identify and resolve production incidents, including implementing temporary workarounds and long-term fixes.
• On-Call & Weekend Support: Provide night and weekend on-call support to ensure uninterrupted system availability.
• Defect Analysis & Fixes: Collaborate with business architects, testers, and Tier 2 support teams to analyze defects and deploy rapid fixes.
• Scalability & Performance Optimization: Implement best practices for performance tuning, system stability, and cloud efficiency.
• Communication & Coordination: Keep team members, GL/PM, and stakeholders informed about critical issues and resolutions.
• Tool Development: Build automation tools to improve efficiency in production support and troubleshooting.
  
  

Technical Responsibilities

• Backend Development: Build Automations using Python, Java.
• Cloud & Containers: Deploy Kubernetes-based applications for optimal performance.
• CI/CD & Monitoring: Utilize Jenkins, Prometheus, Grafana, and Splunk for automation and system monitoring.
• Database Management: Optimize performance for Couchbase, Postgres, Mongo, Cassandra and Oracle.
• Security & Compliance: Apply best practices for data protection and cloud secu rity.
  
  

Required Skills And Qualifications

• Programming: Strong proficiency in Java, Spring and Python.
• Cloud & Data Expertise: Hands-on experience with Couchbase, Postgres, Mongo, Cassandra and Oracle.
• ETL Development: Proven ability to build and scale data pipelines.
• DevOps & Automation: Experience with CI/CD pipelines, Gitlab, Bitbucket, Jenkins, Kubernetes, Kafka, and cloud security.
• Monitoring & Troubleshooting: Expertise in tools like Prometheus, Grafana, AppDynamics/OTEL, and Splunk
• Good communication and presentation skills
  
  

Preferred Skills

• Experience with AWS.
  
  

Qualifications

• Bachelor’s/master’s degree in computer science or related field.
• 2 to 3 years of experience in Data Engineering, Software Development, or Cloud Infrastructure.
  
  

Why You Will Love This Job

• Unlimited vacation, 2 weeks sick time, 5 hours/month for volunteering, and parental leave.
• Well-being benefits that include clubs, goodies, gifts, health checks, employee assistance, etc.
• Access to the latest training in the industry both internally and externally.
• Great opportunity to work with our industry's most sophisticated technologies.
• Personal and professional growth opportunities within our dynamic, multicultural organization with a dedication to creating a diverse and inclusive workplace.
  
  

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce