[Hiring] IT Helpdesk Support Engineer @Centerfield

Centerfield; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a remote IT Helpdesk Support Engineer to join their dynamic team. In this role, you will ensure service availability and performance while troubleshooting technical issues. The ideal candidate will possess strong interpersonal skills and the ability to multitask effectively. You will provide first and second-level support, manage user accounts, and assist with onboarding new hires. This position offers a competitive salary, flexible time off, and numerous benefits, making it an excellent opportunity for those looking to grow in a supportive environment.

Benefits

PTO and flexible time off

401(k) with company match

Monthly social events

Catered lunches

Career advancement opportunities

Stocked kitchens

Volunteer days

Monthly outings

Qualifications

• 3-5 years of related experience in IT support.
• Strong organizational and communication skills.

Responsibilities

• Provide remote support for technical issues and service requests.
• Provision user accounts and perform administrative tasks.
• Create knowledge base articles for users and support staff.

Skills

Active Directory

Office 365

G-Suite

Windows 10/11

Mac

iOS

Jira Service Desk

Troubleshooting Skills

Interpersonal Skills

Tools

Jira Service Desk

Job description

May 09, 2025 - Centerfield is hiring a remote IT Helpdesk Support Engineer. Salary: competitive salary + semi-annual bonus. Location: USA.

About Centerfield

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Our digital experiences and brands, such as Business.com and BroadbandNow.com, reach over 150 million shoppers annually. Headquartered in Silicon Beach, we are recognized as a Best Place to Work in Los Angeles by Built in LA.

If you are an active Centerfield employee, please visit our internal jobs board to apply.

The Opportunity

The role involves ensuring service availability and performance, troubleshooting application, network, and system issues, and communicating changes and upgrades across the company. You will also support other departments and maintain open communication with stakeholders.

The ideal candidate will have strong interpersonal skills to handle client complaints, multitask efficiently, and work independently or as part of a team.

Responsibilities

1. Provide remote first and second-level support for technical issues and service requests.
2. Provision user accounts for Active Directory, email, and other applications.
3. Perform administrative tasks like password and MFA resets.
4. Monitor service desk queues and update users on ticket status.
5. Conduct remote onboarding sessions for new hires using Intune and install necessary applications.
6. Coordinate equipment requests and replacements with vendors.
7. Create shipping labels for equipment return and track inventory levels.
8. Assist with organizational improvement projects.
9. Develop knowledge base articles for end users and support staff.
10. Provide technical guidance to junior team members.

Qualifications

• 3-5 years of related experience.
• Proficiency in Active Directory, Office 365, G-Suite, Windows 10/11, Mac, and iOS.
• Experience with Jira Service Desk or similar ITSM tools preferred.
• Strong organizational, communication, and troubleshooting skills.
• Ability to work remotely and conduct pre-hire sessions confidently.

Benefits

• Competitive salary + semi-annual bonus
• PTO and flexible time off
• 401(k) with company match from day one
• Monthly social events and catered lunches
• Recognized company culture and team spirit
• Stocked kitchens and volunteer days
• Monthly outings and career advancement opportunities

For more info, visit us here.

Interviews are scheduled after resume screening. Responsibilities may evolve over time. Current employees should apply via the internal jobs board.

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, age, religion, sex, national origin, disability, veteran status, or other protected characteristic.