Senior Software Support Engineer

Penta Software; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative software company is seeking a Senior Software Support Engineer to join their dynamic team. This role involves troubleshooting complex technical issues, collaborating with product management, and developing utility programs to enhance product performance. With a commitment to growth and a fully remote work environment, this position offers a unique opportunity to make a significant impact in the construction software industry. Ideal candidates will have strong communication skills and experience with ERP applications. Join this forward-thinking company and help shape the future of construction technology.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with company match

Tuition assistance

Annual flexible spending allowance

Qualifications

• Ability to learn quickly and adapt in a fast-paced environment.
• Experience in ERP or accounting-related applications.

Responsibilities

• Research and resolve technical product issues reported by customers.
• Collaborate with product management for updates and improvements.
• Develop utility programs and scripts for data manipulation.

Skills

ANSI C

PowerBuilder

Oracle Database

PL SQL

Linux Operating System

Windows Operating System

Customer Service Skills

Communication Skills

Job description

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Welcome to Penta Software, a construction-focused software company that revolutionizes the way construction utilizes tech on job sites. We’ve spent 50+ years honing our craft, and we’re just getting started.

The foundation of our business is our ERP product designed to help large specialty contractors manage and streamline their work that directly impacts their bottom line. We are looking to add a senior software support engineer to this product team who is excited by solving complex problems, working in a fast-paced environment, and collaborating with teammates and customers.

What will you do?

1. Research, troubleshoot, document, and resolve technical product issues reported by our customers - addressing the short-term need, but also keeping in mind how future incidents could be prevented or resolved more quickly.
2. Contribute to critical product updates including new features, bug fixes, and compliance updates.
3. Collaborate with product management to ensure product updates and requests align with the best interest of our customers and product.
4. Develop and maintain complex utility programs and scripts to maintain and manipulate data.
5. Collaborate directly with our customers to find solutions for their complex problems.
6. Assist with deployment of product patches and updates.
7. Contribute to the improvement of products and services by identifying recurring customer issues or patterns and implementing proactive solutions.

What will you bring?

1. Desire and ability to learn quickly.
2. Excellent communication and customer service skills.
3. Knowledge in ANSI C and/or PowerBuilder.
4. Database development experience with Oracle and PL SQL.
5. Experience working with Linux Operating System.
6. Experience working with Windows Operating System.
7. Experience in developing or supporting an ERP or accounting-related applications such as general ledger, payroll, purchasing, accounts payable, and accounts receivable.

What do we bring?

1. An Agile organization working in a fast-paced, ever-changing, exciting environment.
2. A culture committed to continued growth and development.
3. An onboarding experience designed to set you up for success by providing the support you need with clearly understood expectations.
4. A team with rich construction payroll domain knowledge to help you understand our users and the challenges they face.
5. A 100% remote work environment.
6. Comprehensive benefits including Health, Dental, Vision, Disability, Life Insurance, 401k with company match.
7. An annual flexible spending allowance to support your health, wellness, and continued growth.

Penta cannot provide Visa sponsorship at this time.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

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Inferred from the description for this job

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance
• Tuition assistance

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