Software Support Engineer

Foxconn-Pce-Technology; Plainfield (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Foxconn-PCE Technology is seeking a Software Support Engineer in Plainfield, IN to support enterprise and production software applications and network infrastructure. The role involves Tier II technical support, deployment assistance, and collaboration with IT, production, and engineering teams to resolve issues and support new initiatives.

Responsibilities include configuring Cisco routers/switches/firewalls, maintaining inventories, and providing user training and Help Desk support for end

Qualifications

• Bachelor's degree preferred in CS / IS or related field.
• Equivalent education and experience may be considered.
• Experience deploying and supporting enterprise applications is a plus.

Responsibilities

• Support and maintain production network infrastructure for availability and performance.
• Provide Tier II technical support for enterprise applications and networks.
• Configure, troubleshoot, and maintain Cisco routers, switches, and firewalls in LAN environments.
• Assist with deployments and support new IT initiatives in collaboration with IT, production, and engineering teams.
• Maintain accurate inventories of software licenses, hardware assets, and related equipment.
• Provide end-user Help Desk support for applications, systems, and access issues.

Skills

Tier II support

Network troubleshooting

Cross-functional collaboration

User training

Education

Bachelor's degree in Computer Science / Information Systems

Equivalent education/ experience

Tools

Cisco Routers

Cisco Switches

Firewalls

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Software Support Engineer

All Salaried exempt employees Full-Time 103T Plainfield, IN, US

The Software Support Engineer is responsible for supporting enterprise and production software applications, network infrastructure, and related systems to ensure reliable operation of business and manufacturing environments. This role provides Tier II technical support, supports in-house developed applications, assists with system deployments, and collaborates with IT, production, and engineering teams to resolve issues and support new initiatives.

Duties and Responsibilities:

• Support and maintain production network infrastructure to ensure system availability and performance.
• Configure, maintain, and troubleshoot Cisco routers, switches, and firewalls within LAN environments.
• Provide Tier II support for network-related issues, including troubleshooting and issue resolution.
• Support enterprise network systems end-to-end, including monitoring, maintenance, and recovery activities.
• Provide technical support for production systems, including barcode printers and related equipment, and support user training as needed.
• Maintain accurate inventories of software licenses, hardware assets, and related equipment.
• Provide Tier II Help Desk support for end users, including application, system, and access issues.
• Serve as Network Backup and Recovery Administrator, including planning, testing, and restoration activities.
• Maintain network documentation, system configurations, and topology diagrams.
• Support in-house developed applications throughout the software lifecycle, including deployment, maintenance, and troubleshooting.
• Assist with new project development activities, including requirements gathering, design support, testing, deployment, and user training.
• Analyze, troubleshoot, and debug application issues to provide technical support to on-site teams.
• Collaborate with cross-functional teams to support software releases, upgrades, and enhancements.
• Perform other duties as assigned or requested

Education:

• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred.
• Equivalent education and relevant experience may be considered in lieu of a degree.

Experience:

• 2-3 Experience deploying and supporting desktop, web, and database applications in an enterprise environment.
• Experience supporting network infrastructure and Tier II Help Desk operations.
• Experience working with in-house developed applications preferred.
• Experience in a manufacturing or production environment preferred.