Software Support Engineer

KellyMitchell Group; Greenwood Village (CO); Hybrid; USD 71,000 - 102,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell Group in Greenwood Village, CO is seeking a Software Support Engineer to analyze logs and data across platforms using Splunk, Kibana, OpenSearch and AWS. The role focuses on technical triage, log analysis and cross-team collaboration in a hybrid work model.

The position requires 3+ years in software engineering or technical support, plus Python or Java development background. You will triage escalated issues, identify root causes, and participate in on-call rotations while adapting

Qualifications

• 3+ years in software engineering or technical support.
• Development background in Python or Java.
• Hands-on with Splunk, Kibana, OpenSearch and AWS.
• Experience diagnosing large-scale logs.
• Strong communication and collaboration across teams.

Responsibilities

• Triage and analyze issues through logs, then route them to the appropriate development team for resolution.
• Troubleshoot escalated issues to identify root cause and determine the DEV team for resolution.
• Collaborate with cross-functional engineering teams to ensure efficient handoff of issues.
• Provide clear and consistent communication on status, findings, and resolutions.
• Participate in an on-call rotation (approx. once every 8 weeks, including weekends). Offshore teams handle nights, and overall call volume is low.
• Stay adaptable to frequent process updates and operational changes, applying new procedures week to week.

Skills

Python

Java

Splunk

Kibana

OpenSearch

AWS

Log analysis

Communication

Tools

Splunk

Kibana

OpenSearch

AWS

Job description

Job Summary

Our client, a major communication services provider, is seeking a Software Support Engineer that will analyze logs and data from platforms and hardware using tools such as Splunk, Kibana, and OpenSearch.

Core Responsibilities

• The team’s responsibility is to triage and analyze issues through logs, then route them to the appropriate development team for resolution
• The focus is on troubleshooting, log analysis, and technical triage, with high interaction across engineering groups
• Triage and troubleshoot escalated issues to identify the root cause and determine the appropriate DEV team for resolution
• Collaborate with cross-functional engineering teams to ensure efficient handoff of issues
• Provide clear and consistent communication on status, findings, and resolutions
• Participate in an on-call rotation (approx. once every 8 weeks, including weekends). Offshore teams handle nights, and overall call volume is low
• Stay adaptable to frequent process updates and operational changes, applying new procedures week to week

Required Skills/Experience (Must-Haves)

• 3+ years of professional experience in a software engineering or technical support role.
• Development background in Python or Java (for technical depth, though coding will not be performed daily).
• Hands-on experience with Splunk, Kibana, OpenSearch, and AWS.
• Proven ability to work with large-scale logs and diagnose complex technical issues.
• Strong communication skills — must be personable, collaborative, and able to build relationships across teams.

Preferred Skills/Experience (Nice-to-Haves)

• Prior video technology experience (commercial video platforms, streaming services, set-top box technology) strongly preferred.
• Energetic, adaptable, and proactive problem solver.
• Not just technically strong but also easy to work with and highly collaborative.
• Comfortable in a fast-changing environment where adaptability and memory of evolving processes are critical.

Work Environment

• Location: Greenwood Village, CO
• Work Model: Hybrid, 4 days onsite

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $71,000 and $102,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee‑owned, women‑led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

Marketing Disclosure

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy.