Application/Operation Support-ServiceNow

KellyMitchell Group; St. Louis (MO); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell Group is seeking an Application/Operation Support-ServiceNow professional for onsite work in St. Louis, MO. The role focuses on incident management, production support, and collaboration with vendors to resolve system issues in a financial services environment.

The candidate will monitor data, manage ticket lifecycles, and maintain data integrity while working closely with application developers and infrastructure teams.

Qualifications

• 3+ years handling incidents, cases, and ticketing workflows.
• 3+ years in the securities or securities operations industry.
• Strong background in application production support and incident management.
• Experience creating and managing data logs and monitoring reports in Excel.
• Proven track record opening and following up on external vendor tickets.

Responsibilities

• Act as a primary liaison between Operations users and the software vendor to front and resolve application issues.
• Handle production support, manage the lifecycle of incidents/problems, and open, track, and close vendor tickets.
• Monitor system reports and configurations daily to ensure data integrity and take required actions.
• Partner with developers, external vendors, and internal teams to resolve problems.
• Maintain essential data files and report ticket status updates to internal requestors.

Skills

Incident management

Production support

Securities industry experience

Vendor ticketing

Excel data monitoring

Job description

Job Summary

Our client, a leading financial services provider, is seeking a Application/Operation Support-ServiceNow to join their team. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role.

Core Responsibilities

Act as a primary liaison between Operations users and the software vendor to front and resolve application issues Handle production support, manage the lifecycle of incidents/problems, and open, track, and close vendor tickets Monitor system reports and system configurations daily to ensure data integrity and take required actions based on findings Partner with application developers, external vendors, and internal infrastructure teams to resolve application system problems Maintain essential data files and track ticket status updates to report back to internal requestors.

Required Skills/Experience (Must-Haves)

• 3+ years of hands-on experience managing incidents, cases, and ticketing workflows
• 3+ years of experience working within the securities or securities operations industry
• Strong background in application production support and incident management
• Mid-level to advanced experience handling data logs and monitoring reports in Microsoft Excel
• Proven experience opening, managing, reporting, and following up on external vendor tickets

Preferred Skills/Experience (Nice-to-Haves)

• Direct experience or familiarity with the SEI Trust 3000 platform
• Familiarity with the SEI Wealth Platform (SWP)
• Experience prompting Microsoft Copilot to optimize administrative workflows
• Basic understanding of reliability engineering principles
• Broader familiarity with software applications supporting securities processing

Key Competencies & Behaviors

• Analytical Problem Solving
• Customer-Centric Mindset
• Dependability & Accountability

Work Environment

• Location: St. Louis, MO
• Work Arrangement: Fully Onsite

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $36.00 and $52.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.