Software Support Coordinator

Greystar; Town of Texas (WI); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid time off

401(k) with company match

Sabbatical opportunity

Job summary

Greystar is seeking an experienced help desk professional to support multiple software systems across properties. You will troubleshoot issues, respond to inquiries, and help ensure customer satisfaction through effective problem solving.

The role collaborates with Accounting, Operations, and Training teams to deliver training materials and system support for newly acquired properties. Strong communication and IT skills are essential.

Qualifications

• College degree in information systems or related field or equivalent industry experience.
• Experience with information systems or computer applications; ability to troubleshoot and instruct users.

Responsibilities

• Provide help desk support for incoming queries and troubleshoot software systems.
• Respond to user requests via email, phone, or in person and follow up to ensure resolution.
• Collaborate with Accounting, Operations and Training teams to support software systems and training materials.
• Assist with onboarding for new properties and user access; prepare reports and demonstrations for clients/owners.

Education

College degree in information systems or related field

Tools

OneSite

Information systems software

Databases

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Responsible for providing technical assistance and support related to multiple software systems. Responds to queries, isolates problems, and determines and implements solutions.

JOB DESCRIPTION

Provides help desk support for incoming queries by troubleshooting and responding to user requests and questions, researching and correcting systems problems, and following up with the end users to ensure satisfaction and/or resolution of systems-related issues. Respond to queries either through internal helpdesk system, by email, over the phone or in person as needed. Collaborates with Accounting, Operations and Training departments to ensure the successful support of software systems. Respond to email messages for customers seeking help. Provides customer service by walking customer through problem-solving process and follow up with customers to ensure issue has been resolved. Gain feedback from customers about software systems. Assists software training team with training manuals, examples, or job aids as needed. Assists on take-over and transition teams for newly-acquired properties by setting up new users for systems access. Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed. Works with third-party vendors, contractors, and other business partners to support training or system maintenance needs, and provides customer service by working with senior management to develop and produce training and communication materials. Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.

Knowledge, Skills, Abilities

Demonstrated ability to read, write, and communicate effectively to prepare and explain solutions to internal and external team members. Demonstrated proficiency in word processing, spreadsheet, internet, and database management programs to complete required reports, produce necessary communication materials, and use the internet for communication, research, and other business purposes. Demonstrated proficiency in OneSite property management software and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed. Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management. Proficiency in project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee project implementation across multiple properties or geographic areas. Knowledge and experience in apartment community operation sufficient to understand the processes, procedures, and daily workflow relative to the use of computer applications and property management systems.

College degree in information systems, education/training, or related field, and/or equivalent experience within the industry #LI-TR1

The hourly range for this position is $26.44 - $30.28 per hour.

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off.
• All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
• Plus your birthday off after 1 year of service!
• Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• Benefits offered for full-time employees.

Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability