Transition Specialist - Community Support Specialist

Greystar Worldwide, LLC; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision, &

Disability & Life insurance benefits

Generous Paid Time off: 15 daysvac, 4p

Onsite housing discount at Greystar-<u

6-Week Paid Sabbatical after 10 years

401(k) matching up to 6%

Parental Leave & Fertility Benefit

Employee Assistance Program

Job summary

Greystar in Dallas is seeking a Community Support Specialist to manage accounting and financial tasks for assigned communities, including payable processing, resident and vendor communications, and financial closeout activities. The role emphasizes accuracy, timely payments, and clear communication with residents and owners, with bonus eligibility based on performance across onsite portfolios.

A strong candidate will demonstrate proficiency with Entrata, Yardi, and OneSite, adaptability in

Qualifications

• Proficiency with property management systems Entrata, Yardi and OneSite.
• Ability to learn client-specific PMS platforms quickly.
• Strong change management and relationship-building skills.
• Experience supporting multiple communities in fast-paced environments.
• Excellent communication with residents, vendors and owners.

Responsibilities

• Contributes to and facilitates an optimized consumer experience via phone, email, or other technologies.
• Processes onsite operational expenses, reconciles work performed, codes to COA, and coordinates with vendors and accounting.
• Communicates with residents regarding balances, collects on delinquencies, and enforces lease terms to maximize revenue.
• Supports possession regain procedures, notices, and coordination with legal teams and onsite staff.
• Completes final accounting procedures to ensure accurate billing and minimize damages liabilities.
• Reconciles expenses and handles vendor communications and disputes.
• Sets up new vendors and service providers for payment and resolves invoice issues.
• Reviews utility charges and addresses unit-level discrepancies with onsite teams.
• Assists with resident lifecycle paperwork, move-in/out, renewals, audits, and related tasks.
• Promotes resident satisfaction by timely responses and issue resolution.

Tools

Entrata

Yardi

OneSite

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities. Additionally, the Community Support Specialist will prepare financial close out, ensure accuracy and process all payables, and will be responsible for resident and vendor communication and related accounting and financial transactions as necessary.

JOB DESCRIPTION

• 1. Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
• 2. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes. Additional, manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• 3. Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.
• 4. Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation. Ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
• 5. Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
• 6. Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.
• 7. Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
• 8. Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
• 9. Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move- out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• 10. Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

Qualifications:

• Proficiency in all three PMS platforms:
  • Entrata
  • Yardi
  • OneSite
• Ability to quickly learn and support custom client-specific PMS platforms
• Strong change management and relationship-building skills
• Experience working in fast-paced, acquisition-focused environments
• Ability to support multiple communities and stakeholders during transition periods

#LI-RF1

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions:Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
• Onsite Property Positions:Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.