Community Support Supervisor

Greystar Worldwide, LLC; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

401(k) with company match

Sabbatical after 10 years

Parental Leave

Employee assistance program

Job summary

Greystar Worldwide, LLC is seeking a Community Support Supervisor to oversee the daily operations of Community Support Specialists across multiple communities. You will collaborate with onsite leaders and centralized resources to drive best practices and standardized processes.

Yardi experience is preferred; strong communication and leadership are essential to ensure exceptional service and operational excellence within Greystar's portfolio.

Qualifications

• Minimum of two years of property management experience.
• Experience with Yardi or similar software preferred.
• Bachelor's degree or equivalent combination of education and experience required.

Responsibilities

• Develop and enforce standardized processes and tooling to improve operations.
• Support daily tasks of direct reports to ensure service levels.
• Monitor KPIs and provide reporting to leadership.

Skills

Leadership

Communication

Operations management

Data reporting

Customer service

Problem solving

Education

Bachelor's degree in related field

Equivalent combination of education and experience

Tools

Yardi

Entrata

Workday

Foresight

Excel

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Community Support Supervisor directly supervises the daily operations of Community Support Specialists. This role also works with real estate operators, the business and functional leaders, and members of the Resource Center to introduce and sustain best practices and process improvements through centralization of the administrative processes from onsite operations.

Yardi property management software system experience preferred.

JOB DESCRIPTION

Key Responsibilities:

• Manages and supports implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company's operating policies and procedures.
• Provides input into operating policies and procedures that promote best practices and standardization across the Company's real estate portfolio, and assists in implementing training, tools, and systems that ensures the integration of best practices into the operation of the centralized Resource Center.
• Supports and manages the daily tasks of direct reports to ensure operational excellence and customer satisfaction.
• Ensures Company's set KPIs are met and/or exceeded through reporting metrics.
• Communicates with and supports the onsite leaders, Community Support Specialists and other support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.
• Supports the daily operations of the Resource Center for a limited number of communities.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Knowledge, Skills, Abilities:

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property's financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and e employment documents.
• Yardi property management software experience preferred.
• Experience in using the Company's property management applications (Foresight, Entrata, Workday) is highly preferred.
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
• Employment history that demonstrates the application of property management, accounting and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports.
• College degree in related field, or equivalent combination of education and experience is preferred.
• Minimum of two years of property management experience (ideally in a Community Support Specialist, Assistant Community Manager, Community Manager, or similar role), or other related experience preferred.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions:Inaddition to the base salary, this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
• Onsite Property Positions:Inaddition to the base salary, this role may be eligible to participatein weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, HospitalIndemnity, PetInsurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice:

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].