Resident Services Coordinator - 20 Broad

Greystar; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Housing discount

Sabbatical program

401(k) with match

Job summary

Greystar is seeking a Resident Services Coordinator to deliver exemplary customer service to prospective and current residents and property staff. The role supports planning and executing resident activities and fosters a quality living experience across Greystar communities.

You will coordinate events, publish newsletters, resolve resident issues, manage rentals and fees, and oversee maintenance requests to ensure high satisfaction and smooth daily operations.

Qualifications

• Coordinates all resident functions and activities and orients residents to the property.
• Develops and publishes property newsletter with events and ads.
• Handles resident issues, maintenance, and requests with incident reports.
• Schedules rentals, collects fees, and arranges amenities for residents.
• Processes work orders and tracks maintenance responses.
• Inspects buildings and grounds for safety and cleanliness.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, and assists with utility set-up and package delivery reminders.
• Develops and publishes property newsletter with planned events and resident services.
• Handles resident issues, including neighbor disputes and maintenance requests, with incident reports.
• Schedules clubhouse rentals, collects applicable fees, and maintains guest amenities.
• Processes maintenance work orders and ensures timely completion; follows up with residents.
• Inspects property for safety and cleanliness and communicates needs to maintenance.

Skills

Customer service

Communication

Problem solving

Teamwork

Organizational skills

Job description

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Job Description

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.


• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.


• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.


• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.


• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.


• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Physical Demands

• Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.


• Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).


• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.


• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.


• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

The hourly range for this position is $28.00 - $30.00.

Additional Compensation

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.


• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.


• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.


• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.


• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).


• 401(k) with Company Match up to 6% of pay after 6 months of service.


• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).


• Employee Assistance Program.


• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.


• Charitable giving program and benefits.


• Benefits offered for full‑time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.