Software Support Analyst II: Client Success & Training

Northwest Educational Service District; Everett (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Northwest Educational Service District is seeking a Software Support Analyst to provide consultation, support and resolution of client problems using the Skyward application. The role requires clear communication to understand client needs and to coordinate with district staff.

Responsibilities include developing training curricula, delivering end-user training, and building relationships to enhance the customer experience.

Qualifications

• Bachelor's degree in Education, Accounting, Business, Information Systems, Computer Science or other related field, or equivalent education and work experience.
• WSP/FBI criminal history background clearance.

Responsibilities

• Consultation, support and resolution of client problems in the use of Skyward to ensure client needs are met.
• Develop training curriculum and deliver training to end users and other staff.
• Communicate effectively with others and develop/maintain relationships to enhance the customer experience.

Skills

Communication skills

Relationship building

Training delivery

Education

Bachelor's degree in a related field

Tools

Skyward School Management Software

Qmlativ

Job description

Northwest Educational Service District is seeking a Software Support Analyst to provide consultation, support and resolution of client problems using the Skyward application. The role requires clear communication to understand client needs and to coordinate with district staff.

Responsibilities include developing training curricula, delivering end-user training, and building relationships to enhance the customer experience.