Software Support Analyst II

Northwest Educational Service District; Everett (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Northwest Educational Service District is seeking a Software Support Analyst to provide consultation, support and resolution of client problems using the Skyward application. The role requires clear communication to understand client needs and to coordinate with district staff.

Responsibilities include developing training curricula, delivering end-user training, and building relationships to enhance the customer experience.

Qualifications

• Bachelor's degree in Education, Accounting, Business, Information Systems, Computer Science or other related field, or equivalent education and work experience.
• WSP/FBI criminal history background clearance.

Responsibilities

• Consultation, support and resolution of client problems in the use of Skyward to ensure client needs are met.
• Develop training curriculum and deliver training to end users and other staff.
• Communicate effectively with others and develop/maintain relationships to enhance the customer experience.

Skills

Communication skills

Relationship building

Training delivery

Education

Bachelor's degree in a related field

Tools

Skyward School Management Software

Qmlativ

Job description

The Software Support Analyst provides consultation, support and resolution of client problems in the use of the Skyward application software to ensure that client needs and information requirements are met. They provide mid-level knowledge of the Skyward software applications to interface with outside agencies and to identify requirements for application modifications. They develop training curriculum and deliver training to end users and other staff. The Software Support Analyst’s greatest asset is the ability to communicate with others and to develop and maintain relationships to further enhance the customer experience.

Required:

• Bachelor's Degree in Education, Accounting, Business, Information Systems, Computer Science or other related field, or equivalent education and work experience which provides the skills, knowledge, and abilities to perform the essential functions of the job.
• WSP/FBI criminal history background clearance.

Highly preferred:

• Payroll experience
• Experience working with Skyward School Management Software or Qmlativ as a district user
• Software-related customer support experience
• Experience working in an educational environment