Software Support Analyst & Help Desk Specialist

GroundWidgets; Paramus (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Full medical benefits after 90 days

Annual reviews & Performance Bonus

Annual increments based on performance

Job summary

GroundWidgets, an elite technology company in Paramus, is seeking a FULL TIME Software Support Analyst. This position plays a crucial role in enhancing customer satisfaction through effective incident and issue management.

The ideal candidate should possess exceptional communication abilities, management skills, and a solid understanding of MS Office products. Full medical benefits and performance-based bonuses are part of the offer.

Qualifications

• Excellent organizational, task management, and customer service skills.
• Ability to understand and document customer business and technical support incidents.
• Must have reliable means of transportation.

Responsibilities

• Manage incidents and act as primary point of contact for customers.
• Assist customers in documenting and submitting support incidents.
• Manage customer's support incidents, fix requests, and work orders.

Skills

Strong communication and people skills

Customer service skills

Organization skills

MS Office Products knowledge

Basic MS SQL database Administration

Job description

GroundWidgets, an elite technology company in Paramus, is seeking a FULL TIME Software Support Analyst. This position plays a crucial role in enhancing customer satisfaction through effective incident and issue management.

The ideal candidate should possess exceptional communication abilities, management skills, and a solid understanding of MS Office products. Full medical benefits and performance-based bonuses are part of the offer.