Software Specialist I - JSOM

The University of Texas at Dallas

Richardson (TX)

On-site

USD 52,000 - 68,000

Full time

14 days+

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Benefits offered by this job

BCBS PPO Medical Insurance Options – 1

AD&D Insurance

Dental & Vision Plan Options

Long and short-term disability

TRS Retirement Plan

Fertility Benefits

Paid time off

Job summary

The University of Texas at Dallas is seeking a Software Specialist I to support the Jindal School of Management (JSOM) with desktop provisioning, software troubleshooting, and user assistance. This role focuses on deploying standard images to new devices and resolving hardware/software issues in a campus environment.

Primary duties include assisting staff and faculty, handling tickets, and supporting AV podiums in classrooms.

Qualifications

Associate’s degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.
Additionally, ability to research, work on, or access critical infrastructure per Texas policy is a minimum qualification to be hired.

Responsibilities

Assist JSOM staff and faculty with desktops, laptops, applications, and related technology.
Provide support by troubleshooting hardware and software issues.
Resolve issues or assign tickets as necessary.
Answer support calls for assistance with AV Podiums in classrooms.
Assist in the daily operations of the JSOM Technology and Facilities department as necessary.

Skills

Troubleshooting

Hardware support

IT assistance

On-site support

Education

Associate's degree or IT certifications

Job description

The University of Texas at Dallas has an excellent job opportunity for individuals looking to join our team as a Software Specialist I in the Jindal School of Management ( JSOM ).

Prepares new desktops and laptops for deployment by applying the standard JSOM image to them as they are received. Assist staff and faculty with data migration from old devices. Troubleshoot wireless network connectivity problems on Windows and Apple laptops and tablets as well as, Android and IOS devices. Additional duties as assigned.

Minimum Education and Experience

Associate’s degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.

Preferred Education and Experience

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Assist JSOM staff and faculty with desktops, laptops, applications, and related technology.
Provide support by troubleshooting hardware and software issues.
Resolve issues or assign tickets as necessary.
Answer support calls for assistance with AV Podiums in classrooms.
Assist in the daily operations of the JSOM Technology and Facilities department as necessary.

Physical Demands and Working Conditions

Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as servers, switches, computers, and peripherals.

Working Conditions

Other - Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as servers, switches, & computers.

Additional Information

Work Notice

Work will be performed on-site and in person.

What We Can Offer

BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full-time employees
AD&D Insurance
Dental & Vision Plan Options
Long and short-term disability
TRS Retirement Plan
Fertility Benefits
Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment.

All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community.

UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment.

The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities.

To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator.

For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

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