On-Site IT Support & Desktop Specialist I

The University of Texas at Dallas; Richardson (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

BCBS PPO Medical Insurance Options – 1

AD&D Insurance

Dental & Vision Plan Options

Long and short-term disability

TRS Retirement Plan

Fertility Benefits

Paid time off

Job summary

The University of Texas at Dallas is seeking a Software Specialist I to support the Jindal School of Management (JSOM) with desktop provisioning, software troubleshooting, and user assistance. This role focuses on deploying standard images to new devices and resolving hardware/software issues in a campus environment.

Primary duties include assisting staff and faculty, handling tickets, and supporting AV podiums in classrooms.

Qualifications

• Associate’s degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.
• Additionally, ability to research, work on, or access critical infrastructure per Texas policy is a minimum qualification to be hired.

Responsibilities

• Assist JSOM staff and faculty with desktops, laptops, applications, and related technology.
• Provide support by troubleshooting hardware and software issues.
• Resolve issues or assign tickets as necessary.
• Answer support calls for assistance with AV Podiums in classrooms.
• Assist in the daily operations of the JSOM Technology and Facilities department as necessary.

Skills

Troubleshooting

Hardware support

IT assistance

On-site support

Education

Associate's degree or IT certifications

Job description

The University of Texas at Dallas is seeking a Software Specialist I to support the Jindal School of Management (JSOM) with desktop provisioning, software troubleshooting, and user assistance. This role focuses on deploying standard images to new devices and resolving hardware/software issues in a campus environment.

Primary duties include assisting staff and faculty, handling tickets, and supporting AV podiums in classrooms.