Software Specialist I - JSOM

University of Texas at Dallas; Richardson (TX); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Tuition Benefits

BCBS PPO Medical Insurance Options - 1

AD&D Insurance

Dental & Vision Plan Options

Long and short-term disability

TRS Retirement Plan

Fertility Benefits

Paid time off

Job summary

University of Texas at Dallas is seeking a Software Specialist I in the Jindal School of Management (JSOM) to support desktops, laptops, and related tech. The role includes deploying standard images, assisting staff and faculty with data migration, and troubleshooting wireless connectivity on Windows, Mac, and mobile devices.

Minimum education is an associate's degree or equivalent IT certifications, with a focus on security of critical infrastructure.

Qualifications

• Associate's degree or IT certifications or an equivalent combination of education and experience.
• Ability to research, work on, or access critical infrastructure per Texas statute as a minimum qualification.

Responsibilities

• Assist JSOM staff and faculty with desktops, laptops, applications, and related technology.
• Provide support by troubleshooting hardware and software issues.
• Resolve issues or assign tickets as necessary.
• Answer support calls for assistance with AV Podiums in classrooms.
• Assist in the daily operations of the JSOM Technology and Facilities department as necessary.

Skills

Technical support

Hardware troubleshooting

Communication

Education

Associate's degree or IT certifications

Tools

Windows

macOS

iOS/Android devices

Job description

Position: Software Specialist I - JSOM

Location: Richardson

Salary: $45,000 - DOQ

Pay Basis: Monthly

Employment Status: Regular full-time

Desired Start Date: 08/10/2026

Job Summary: The University of Texas at Dallas has an excellent job opportunity for individuals looking to join our team as a Software Specialist I in the Jindal School of Management (JSOM).

Prepares new desktops and laptops for deployment by applying the standard JSOM image to them as they are received. Assist staff and faculty with data migration from old devices. Troubleshoot wireless network connectivity problems on Windows and Apple laptops and tablets as well as, Android and IOS devices. Additional duties as assigned.

Minimum Education and Experience: Associate's degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.

Other Qualifications: To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities:

• Assist JSOM staff and faculty with desktops, laptops, applications, and related technology.
• Provide support by troubleshooting hardware and software issues.
• Resolve issues or assign tickets as necessary.
• Answer support calls for assistance with AV Podiums in classrooms.
• Assist in the daily operations of the JSOM Technology and Facilities department as necessary.

Physical Demands and Working Conditions: Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as servers, switches, computers, and peripherals.

Work Notice: Work will be performed on-site and in person.

What We Can Offer: UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

• Competitive Salary
• Tuition Benefits
• BCBS PPO Medical Insurance Options - including 100% paid employee medical coverage for full-time employees
• AD&D Insurance
• Dental & Vision Plan Options
• Long and short-term disability
• TRS Retirement Plan
• Fertility Benefits
• Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Important Message:

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.