Software Service Delivery Manager

TechDigital Group; Beachwood (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company in the IT services field seeks a Software Service Delivery Manager to ensure operational excellence of Oracle-based enterprise applications. The role involves leading service delivery, managing incidents, and driving continuous improvement initiatives while ensuring customer satisfaction. Candidates should possess proven experience with Oracle environments, ITIL principles, and excellent leadership skills.

Qualifications

• Proven experience managing Oracle eBiz or Oracle Fusion environments.
• Strong understanding of ITIL frameworks and service management principles.
• Ability to analyze complex problems and recommend effective solutions.

Responsibilities

• Responsible for the end-to-end delivery of Oracle-based enterprise applications.
• Lead service operations and drive continuous improvement.
• Manage incidents, service requests, and enhancements for customer satisfaction.

Skills

Incident management

Problem management

Change management

Leadership

Communication

Stakeholder management

Analytical problem-solving

Continuous improvement

Job description

Domain Expertise: Oracle eBiz Oracle Fusion Applications preferably in Manufacturing Domain. Also Service Delivery experience.

Role Overview:

• As a Software Service Delivery Manager, you will be responsible for the end-to-end delivery and operational excellence of Oracle-based enterprise applications.
• It will have other ERP on iSeries Platform that you have to lead.
• You will lead service operations, drive continuous improvement, and ensure customer satisfaction through proactive management of incidents, service requests, and enhancements.

Required Skills & Qualifications:

• Proven experience managing Oracle eBiz or Oracle Fusion environments.
• Strong understanding of ITIL frameworks and service management principles.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in incident, problem, and change management.
• Familiarity with software security practices and compliance standards.
• Ability to analyze complex problems and recommend effective solutions.
• Experience in driving continuous improvement and transformation initiatives.