Service Delivery

RPA Infotech India Pvt Ltd.; Atlanta (GA); On-site; USD 90,000 - 110,000; Full time

Job summary

A leading IT services company in Atlanta is seeking a Service Delivery Manager with extensive experience in Oracle ERP. This role involves managing service delivery for assigned accounts, ensuring all SLAs and KPIs are met. The ideal candidate has over 8 years of experience in service delivery or IT operations and is adept at developing client relationships. Relevant certifications like PMP or ITIL are preferred. Interested candidates should submit their profiles via email.

Qualifications

• 8+ years of experience in service delivery or IT operations management.
• Strong understanding of SLA management and service reporting.
• PMP, ITIL, or similar certifications are a plus.

Responsibilities

• Manage end-to-end service delivery for assigned accounts.
• Develop and maintain strong client relationships.
• Identify risks and propose actionable solutions.

Skills

Oracle ERP

Service delivery management

SLA management

Incident management

Tools

ITSM tools

Job description

Job Title: Service Delivery Manager with Oracle ERP

Job Description:

• Manage end-to-end service delivery for assigned accounts, ensuring SLAs and KPIs are consistently met.
• Develop and maintain strong client relationships to ensure satisfaction and retention.
• Identify risks, challenges, and opportunities in service delivery and propose actionable solutions.

Must Have Skills:

• Strong experience in Oracle ERP with 8+ years of experience in service delivery or IT operations management.
• Experience with SLA management, incident management, and service reporting.
• PMP, ITIL, or similar certifications are a plus.
• Familiarity with ITSM tools and frameworks.

Interested candidates can forward your profiles at [e-mail]