Lead Specialist, Oracle Support Delivery

Civil Recruit; New York (NY); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Civil Recruit in New York is seeking a Lead Specialist, Oracle Support Delivery to lead production support operations for Oracle EBS financial applications, focusing on Order to Cash and Procure to Pay cycles. You will manage service performance, reporting, stakeholder engagement, issue resolution, and continuous improvement of delivery quality.

This senior role requires 10+ years of Oracle experience, deep accounting process knowledge, and strong communication.

Qualifications

• Minimum 10 years of experience managing Oracle application support operations.
• Bachelor's degree from an accredited college or university.
• Deep understanding of end-to-end financial process flows and accounting impacts.
• Oracle EBS financial applications skills in AP, AR, GL, CM, and iSupplier.
• Experience supporting Order to Cash and Procure to Pay cycles.
• Experience with production support operations, service management, operational reporting, performance reporting, analytics, data analysis, and issue resolution.
• Microsoft Excel and PowerPoint skills.
• Excellent written and verbal communication, attention to detail.
• Ability to travel as necessary.
• Currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Responsabilités

• Act as the primary client point of contact for daily operational delivery, production support operations, and issue resolution.
• Lead delivery and support activities for Oracle EBS financial applications, including AP, AR, GL, CM, and iSupplier.
• Support Oracle financial operations across Order to Cash and Procure to Pay cycles, considering end-to-end financial process flows and accounting impacts.
• Deliver weekly and monthly status reports, operational performance reports, and performance analytics to applicable stakeholders.
• Create and deliver client insights using KPIs and SLAs.
• Coordinate with onshore and offshore client delivery teams to support data analysis, review inputs for accuracy, and research and respond to client inquiries.
• Log, manage, and resolve operational issues while maintaining visibility into service performance and delivery quality.
• Continually refine Operations and Service procedures, standards, and policies to align with firm and client requirements.
• Drive strategic efficiency improvements through business process improvement and task automation across support delivery.
• Manage service quality issues related to service level achievement, performance, and delivery quality, and review ideas, suggestions, innovations, and problems for appropriate action or implementation.

Connaissances

Oracle EBS financials

End-to-end financial process knowledge

Stakeholder communication

Production support operations

Analytics & reporting

Issue resolution

Formation

Bachelor's degree

Outils

Microsoft Excel

PowerPoint

Microsoft Office Suite

Description du poste

Lead Specialist, Oracle Support Delivery

About the job Lead Specialist, Oracle Support Delivery

About the role

The Lead Specialist, Oracle Support Delivery will lead production support operations and client delivery for Oracle EBS financial applications, with a focus on Order to Cash and Procure to Pay cycles. This senior operations role manages service performance, reporting, stakeholder engagement, issue resolution, process improvement, and service quality while ensuring stable, accurate, and continuously improving support delivery.

Key Responsibilities

• Act as the primary client point of contact for daily operational delivery, production support operations, and issue resolution.
• Lead delivery and support activities for Oracle EBS financial applications, including AP, AR, GL, CM, and iSupplier.
• Support Oracle financial operations across Order to Cash and Procure to Pay cycles, considering end-to-end financial process flows and accounting impacts.
• Deliver weekly and monthly status reports, operational performance reports, and performance analytics to applicable stakeholders.
• Create and deliver client insights using Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Coordinate with onshore and offshore client delivery teams to support data analysis, review inputs for accuracy, and research and respond to client inquiries.
• Log, manage, and resolve operational issues while maintaining visibility into service performance and delivery quality.
• Continually refine Operations and Service procedures, standards, and policies to align with firm and client requirements.
• Drive strategic efficiency improvements through business process improvement and task automation across support delivery.
• Manage service quality issues related to service level achievement, performance, and delivery quality, and review ideas, suggestions, innovations, and problems for appropriate action or implementation.

Required Qualifications

• Minimum 10 years of experience managing Oracle application support operations.
• Bachelor's degree from an accredited college or university.
• Deep understanding of end-to-end financial process flows and accounting impacts.
• Strong understanding of accounting concepts and financial controls.
• Oracle EBS financial applications skills in AP, AR, GL, CM, and iSupplier.
• Experience supporting Order to Cash and Procure to Pay cycles.
• Experience with production support operations, service management, operational reporting, performance reporting, analytics, data analysis, and issue resolution.
• Microsoft Office skills, including Excel and PowerPoint.
• Strong attention to detail, a high level of accuracy, and the ability to articulate ideas effectively.
• Excellent written and verbal communication, facilitation, and presentation skills.
• Ability to travel as necessary.
• Currently authorized to work in the United States without the need for visa sponsorship now or in the future.