Software Quality Engineering Manager

Mountain America Credit Union; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Mountain America Credit Union seeks a Senior Quality Engineering leader to guide a team responsible for manual and automated testing across digital products. You will partner with software engineers, product managers, DevOps, support, UX, and vendor products to ensure high-quality releases.

The role emphasizes developing robust test plans, implementing automation standards, and measuring quality with auditable metrics.

Qualifications

• 8 years’ experience in Software Quality Assurance / Quality Engineering.
• 3 years’ experience leading teams and managing performance.
• 3 years’ experience in test automation.
• 3 years’ experience in a Scrum agile environment.

Responsibilities

• Mentors, guides, and coaches QA team members to ensure success.
• Develops resource strategies and allocates staff/tools to meet testing commitments.
• Establishes and oversees robust processes for monitoring software quality.
• Plans and conducts analysis, inspections, designs, and tests to address quality at every SDLC stage.
• Raises the bar for quality by implementing best practices across teams.

Skills

Quality Assurance/ QE leadership

Team leadership & performance

Test automation experience

Scrum/agile experience

Education

Bachelor’s degree in CS/business/related field

Master’s degree preferred

Tools

Azure DevOps

Jira

SQL Server

MS-Test

.NET/C#

Job description

Job Summary

Responsible for leading a team of quality engineers in developing and executing comprehensive manual and automated test plans, performing testing activities to verify functionality, data integrity, security, and overall usability of all digital products. Responsible to lead a team to work closely with Software Engineers, Product Managers, DevOps Engineers, Support Engineers and User Experience Designers across all internal development teams and vended products in the Digital Product Development organization to deliver the highest quality digital products in a timely and cost-effective manner.

Job Description

LOCATION: UTAH - 9800 S MONROE ST, SANDY UT 84070 FULL-TIME IN-OFFICE NO RELOCATION

To be effective, an individual must be able to perform each job duty successfully. Mentors, guides, and coaches other quality engineering team members to ensure they are successful individually and as a team. Develops resource strategies, allocates staff and tools as necessary to ensure that all testing commitments are met. Establish and oversee robust processes for monitoring software quality. Reviews, evaluates, plans and improves tools, processes, methodologies, and resources. Partners and collaborates with project management to ensure alignment with development and project management. Keep abreast of external technology trends, technology roadmaps and proactively steer staff development towards right skill‑mixes. Defines, develops, and implements standards, practices and methodologies to support test plans and test cases for all digital product development. Defines and tracks quality related metrics, and creates compliant, auditable processes. Implement best practices, test automation coding standards, and documentation with all development teams. Partner with our internal IT operations team to assure alignment in approach and best practices. Reviews requirements and user acceptance criteria with developers and other quality engineers for consistency and accuracy. Plans and conducts analysis, inspections, designs, and tests to ensure the entire team is addressing quality concerns at every stage of the software development life cycle for large and complex multi-tier applications. Raise the bar for quality of software delivered through improving and implementing best practices.

Knowledge, Skills, and Abilities

• Experience 8 years’ experience in Software Quality Assurance / Quality Engineering.
• 3 years’ experience successfully leading teams and managing employee performance.
• 3 years’ experience working in test automation.
• 3 years’ experience in a Scrum agile environment.
• Education Bachelor’s degree from an accredited institution in computer science, business or related field. Education will be verified. Master’s degree preferred.
• Licenses, Certifications, Registrations Managerial Responsibility Has managerial responsibility for a group of employees with diversified functions. Policies and practices may be implemented through subordinate supervisors. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates, coaches and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy/disciplinary action.
• Computer/Office Equipment Skills Experience with product management software such as Azure DevOps or Jira, with associated test management tools. Experience with software technologies including: HTML/CSS, XML, C#, .NET, MS-Test, MVC, SQL. Demonstrated understanding of relational databases and SQL Server. Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Language Skills Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations. Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.
• Other Skills and Abilities In-depth knowledge of test planning, test case design and test case execution. Experience building and refining comprehensive, auditable QA / QE processes. Hands on testing of server components, system interfaces and client components. Experience in testing web-based client-server systems, web services and desktop-based systems in Microsoft Windows environments. Knowledge of Scrum agile development lifecycles and how Quality Engineering applies to the processes. Experience with Requirements Reviews with developers, quality engineers, and other stakeholders such as project managers and/or product owners. Experience with finding the root cause of defects in a complex Enterprise N-Tiered environment. Experience with all phases of software testing (Functional, Integration, Regression, User Acceptance, and Release Management). Ability to work both autonomously and collaboratively in a fast-paced environment. Self-starter with strong organizing and time management skills and the ability to work productively and efficiently with multiple projects and timelines. Adaptive to change, responds positively to altered circumstances or conditions. Takes initiative to be a problem solver and provide suggestions to improve processes and efficiencies. Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams.
• PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently. Ability to stand, walk, and use hands to handle or reach occasionally. Vision Requirements Close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally. Environmental There are no unusual environmental factors (such as a typical office). Noise Environment Moderate noise (business office with computers and printers, light traffic).

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Company Information

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona).

We believe that a healthy balance between work, home life, and play is essential to our team members and our success.

We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.

Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances.

We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network.

When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions.