Manager, Quality Engineering

PSECU Pennsylvania State Employees Credit Union; Pennsylvania; Hybrid; USD 110,000 - 150,000; Full time

Job summary

PSECU Pennsylvania State Employees Credit Union is seeking a Quality Engineering Manager to shape QA strategy across software initiatives and enterprise technology. You will build a high-performing team, set testing standards, advance automation, and ensure reliable, secure member-focused solutions.

You will partner with Product, Development, Architecture, and Security to embed quality, manage quality risks, and coordinate testing for both in-house and vendor-made systems.

Qualifications

• Bachelor’s degree in Computer Science required.
• Bachelor’s degree in Engineering required.
• Bachelor’s degree in Information Systems required.
• Bachelor’s degree in Information Technology required.
• 3+ years of people leadership experience, including coaching, performance management, and team development.
• 5+ years of progressive experience in software quality assurance, quality engineering, or testing leadership roles.
• Any equivalent combination of experience and education.
• Experience implementing test automation at scale.
• Experience in financial services, credit unions, or other regulated industries (not required).
• Experience leading QA modernization or quality transformation initiatives (not required).
• Experience leading quality assurance efforts for complex technology initiatives and enterprise software implementations.
• Experience supporting testing activities for third-party software implementations and vendor-managed applications.
• Knowledge of accessibility, security, and performance testing practices

Responsibilities

• Lead and develop the Quality Assurance function including team leadership and workforce planning.
• Develop, maintain, and execute the Quality Assurance strategy and roadmap.
• Oversee testing for internally developed applications, digital platforms, APIs, and enterprise systems.
• Coordinate testing activities with Product, Development, Architecture, Security, and stakeholders.
• Define, implement, and manage quality metrics, dashboards, and reporting.
• Drive quality engineering and test automation initiatives.
• Participate in testing activities when business priorities require.
• Support testing activities for third-party software implementations and vendor-managed applications.

Skills

People leadership

QA leadership

Test automation at scale

QA modernization

Quality assurance

Third-party testing coordination

Accessibility testing

Security testing

Performance testing

Azure DevOps

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Engineering

Bachelor’s degree in Information Systems

Bachelor’s degree in Information Technology

Tools

Azure DevOps

Test management platforms

Quality reporting tools

Job description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Quality Engineering Manager leads the strategy, execution, and continuous improvement of quality assurance practices across software development initiatives and enterprise technology solutions. This role is responsible for building and developing a high-performing QA team, establishing testing standards, advancing test automation, and ensuring the delivery of reliable, secure, and high-quality solutions.

The Quality Engineering Manager partners closely with Product, Development, Architecture, business stakeholders, and third-party vendors to embed quality throughout the technology lifecycle, manage quality risks, and support successful product releases and system updates that deliver exceptional member experiences.

This position is accountable for quality strategy, testing effectiveness, quality metrics, automation maturity, roadmap execution, release readiness, and the successful coordination of testing activities for both internally developed systems and third-party technology solutions.

Schedule: Monday - Friday, flexible within 8:00am -5:00pm.

This position will be a hybrid model both in person and remote with minimum of onsite expectation of 60% (Tue, Wed ,Thur) or as needed.

In this position, you will Lead and develop the Quality Assurance function, including team leadership, performance management, workforce planning, coaching, and professional development. Develop, maintain, and execute the Quality Assurance strategy and roadmap, establishing standards, governance, processes, and continuous improvement initiatives that align with organizational goals. Oversee testing and quality activities for internally developed applications, digital platforms, APIs, and enterprise systems, including test planning, execution, defect management, quality risk mitigation, and release readiness.

When business priorities, staffing levels, or critical initiatives require, actively participate in testing activities to support successful delivery outcomes Partner with business units and third-party vendors to coordinate and support testing efforts for software implementations, upgrades, maintenance releases, and other technology changes to ensure business requirements and quality expectations are met.

Define, implement, and manage quality metrics, dashboards, and reporting, using data-driven insights to measure testing effectiveness, product quality, automation maturity, defect trends, release readiness, and continuous improvement opportunities.

Drive quality engineering and test automation initiatives while collaborating with Product, Development, Architecture, Security, and business stakeholders to improve delivery outcomes and ensure solutions meet business, technical, regulatory, accessibility, and member experience requirements. Other duties as assigned.

In 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.

Qualifications:

• Bachelors: Computer Science (Required)
• Bachelors: Engineering (Required)
• Bachelors: Information Systems (Required)
• Bachelors: Information Technology (Required)
• 3+ years of people leadership experience, including coaching, performance management, and team development | Required
• 5+ years of progressive experience in software quality assurance, quality engineering, or testing leadership roles | Required
• Any equivalent combination of experience and education. | Required
• Experience implementing test automation at scale | Required
• Experience in financial services, credit unions, or other regulated industries | Not Required
• Experience leading QA modernization or quality transformation initiatives | Not Required
• Experience leading quality assurance efforts for complex technology initiatives and enterprise software implementations | Required
• Experience supporting testing activities for third-party software implementations and vendor-managed applications | Required
• Experience with Azure DevOps, test management platforms, and quality reporting tools | Not Required
• Knowledge of accessibility, security, and performance testing practices | Required