Software Quality Assurance Engineer

Insight Global; Herndon (VA); On-site; USD 76,000 - 90,000; Full time

Job summary

Insight Global is seeking a detail-oriented ServiceNow QA & Automation Engineer for a large SaaS client in Herndon, VA. You will oversee end-to-end quality assurance governance, design robust test strategies, and manage the execution of comprehensive test suites across our enterprise platform ecosystem.

You will champion testing methodologies, manage release cycles, and implement structured quality gates to ensure platform stability and prevent regressions during major upgrades and patch cycles.

Qualifications

• 5+ years of software QA/testing experience.
• 2 years of hands-on ServiceNow ATF experience.
• 2 years of experience building, maintaining, and executing automated test suites in ServiceNow ATF.
• Experience running pre- and post-upgrade regression cycles to validate forms, workflows, Flow Designer flows, and UI changes.
• Experience setting up test impersonations and validating user access across ServiceNow roles.

Responsibilities

• Oversee end-to-end quality assurance governance for a large SaaS client.
• Design robust test strategies and manage execution of comprehensive test suites across enterprise platforms.
• Champion established testing methodologies and manage release cycles and quality gates.
• Utilize automated frameworks and native tools to drive defect management and stakeholder validations.
• Accelerate delivery velocity across ITSM, CSM, SPM and other modules.

Skills

QA/testing experience

ServiceNow ATF

Automation testing

Regression testing

Test governance

Tools

ServiceNow ATF

Job description

Duration

12 month contract + extensions/potential conversion

Desired Skills & Experience

• 5+ years of software QA/testing experience
• 2 years of hands-on ServiceNow ATF (Automated Test Framework) experience
• 2 years of experience building, maintaining, and executing automated test suites and reusable test steps in ServiceNow ATF
• Experience running pre- and post-upgrade regression cycles to validate forms, workflows, Flow Designer flows, and UI changes
• Experience setting up test impersonations and validating user access across ServiceNow roles

Job Description

This position is for our large Saas client. We are looking for a detail-oriented ServiceNow QA & Automation Engineer to oversee end-to-end quality assurance governance, design robust test strategies, and manage the execution of comprehensive test suites across our enterprise platform ecosystem. In this role, you will champion established testing methodologies, manage release cycles, and implement structured quality gates to ensure platform stability and prevent regressions during major upgrades and patch cycles. Utilizing automated frameworks and native platform tools, you will drive defect management pipelines, lead stakeholder validations, and accelerate our delivery velocity across ITSM, CSM, SPM, and other modules.

Compensation

$55-65/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law