ServiceNow ATF Developer/QA

AgreeYa Solutions, Inc.; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

AgreeYa Solutions, Inc. is seeking a ServiceNow QA Engineer to develop and maintain ATF test suites for ITSM, CMDB/CSDM, and related modules. You will create reusable ATF assets and robust data setup strategies to prevent flakiness.

You will collaborate with process owners to translate requirements into acceptance criteria, align tests with ITIL processes, and integrate ATF execution into the release pipeline with governance for promotions across environments.

Qualifications

• 3-7+ years of ServiceNow experience, with 1-2 yrs hands-on focus on ATF and platform testing/QA automation.
• Strong understanding of ITIL/ITSM processes, especially Knowledge Management.
• Experience with SDLC and release management in controlled environments (banking/financial services).
• Working knowledge of ServiceNow configuration/development concepts: forms, flows/workflows, ACLs, business rules, client scripts.
• Strong analytical troubleshooting skills and ability to triage failures across complex workflows.

Responsibilities

• Develop and maintain ATF test suites for ServiceNow ITSM, CMDB/CSDM modules and other enabled areas.
• Create reusable ATF assets: test steps, shared test data, setup/teardown patterns, and modular designs.
• Implement reliable data setup strategies (fixtures) and protect tests from environment/test-data drift.
• Ensure automated tests validate ITIL-aligned process outcomes, including routing/assignment and SLA triggers.
• Change Enablement workflows (approvals, CAB, risk calculation, blackout windows) and knowledge workflow governance.
• Partner with process owners to translate requirements into acceptance criteria and test cases.
• Integrate ATF execution into the release pipeline and deployment process with scheduled test runs.
• Support automated evidence collection for releases—test execution results, defect logs, traceability to user stories/changes.
• Establish gating criteria (pass/fail thresholds) for promoting changes across environments.
• Expand automation coverage based on risk and production defect trends (shift-left testing).
• Troubleshoot test failures and distinguish between environmental issues, script fragility, and data issues.

Skills

ATF

ServiceNow QA

ITIL/ITSM knowledge

Test automation

Troubleshooting

Education

Bachelor's degree in Computer Science or related

Tools

ServiceNow

ATF

Release pipelines

Job description

Key Responsibilities

• Develop and maintain ATF test suites for ServiceNow applications including ITSM, CMDB/CSDM and other enabled modules as applicable.
• Create reusable ATF assets: test steps, shared test data, setup/teardown patterns, and modular test designs for scalability.
• Implement reliable data setup strategies (fixtures) and protect tests from flakiness caused by environment/test-data drift.
• Ensure automated tests validate ITIL-aligned process outcomes, including:
• Correct routing/assignment and SLA triggers
• Change Enablement workflows (approvals, CAB, risk calculation, blackout windows)
• Knowledge workflows (article lifecycle, visibility, governance)
• Partner with process owners to translate requirements into acceptance criteria and test cases that verify controls and outcomes.
• Integrate ATF execution into the banks release pipeline and deployment process (e.g., scheduled test runs, pre/post-deployment validations).
• Support automated evidence collection for releases—test execution results, defect logs, and traceability to user stories/changes.
• Establish gating criteria (pass/fail thresholds) for promoting changes across environments.
• Expand automation coverage based on risk and production defect trends (shift-left testing).
• Troubleshoot test failures and distinguish between:
• Environmental issues
• Test script fragility/data issues
• Document defects with reproducible steps and collaborate with developers to resolve issues quickly.

Required Qualifications

• 3-7+ years of ServiceNow experience, with 1-2 yrs hands-on focus on ATF and platform testing/QA automation.
• Strong understanding of ITIL/ITSM processes, especially:
• Knowledge Management
• Experience with SDLC and release management in controlled environments (preferably banking/financial services).
• Working knowledge of ServiceNow configuration/development concepts:
• Forms, flows/workflows, ACLs, business rules, client scripts
• Strong analytical troubleshooting skills and ability to triage failures across complex workflows.

Education Required

• Bachelor's degree in computer science, Information Technology, Engineering, or equivalent practical experience.

About AgreeYa

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information. AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.