Software Packaging Engineer: Packaging, Testing & Customer Support

Wimmer Solutions Corporation; Texas; On-site; USD 90,000 - 130,000; Full time

Job summary

Wimmer Solutions Corporation is seeking a Software Packaging Engineer to create, test, and deliver complex scripted packages for diverse customers. You will interact with global clients via email and video meetings, troubleshoot issues, and document all steps and updates.

Responsibilities include packaging, testing, and collaborating with teams to resolve OS and software issues while managing tasks independently and meeting customer deadlines.

Qualifications

• Experience packaging software for enterprise environments.
• Proficient scripting skills for automation tasks.
• Strong understanding of endpoint management and deployment tools.

Responsibilities

• Create software packages based on customer requests.
• Test packages and document results in ticketing system.
• Collaborate with global customers via email and video meetings to provide troubleshooting and support.
• Resolve customer-related software and OS issues.
• Maintain detailed records of updates and processes.
• Work with team on complex issues and escalations.
• Prioritize and manage workload independently.

Skills

Software packaging

Scripting

Endpoint management

Configuration

Software updates

OSD

Problem solving

Attention to detail

Communication

Time management

Tools

Orca

MSI

ODT

Transforms

PowerShell App Deploy Toolkit

Wise Script

Admin Studio

SCCM

Intune

Azure

Endpoint Central

Ivanti

GitHub

ServiceNow

Freshdesk

Job description

Wimmer Solutions Corporation is seeking a Software Packaging Engineer to create, test, and deliver complex scripted packages for diverse customers. You will interact with global clients via email and video meetings, troubleshoot issues, and document all steps and updates.

Responsibilities include packaging, testing, and collaborating with teams to resolve OS and software issues while managing tasks independently and meeting customer deadlines.