Infrastructure Engineer III - Software Packaging

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 115,000 - 155,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Software Packager to build, test, and deliver Windows 11 and macOS packages for enterprise deployment. You will own packaging from intake to production, mentor juniors, and drive automation and quality improvements across teams.

The role emphasizes AI-enabled troubleshooting, scripting, and documentation while adhering to security and change-control practices. Strong collaboration with app owners, infrastructure, and security is required.

Qualifications

• 5+ years in software packaging/application deployment with escalation/lead experience.
• Strong Windows (11) packaging and working knowledge of macOS packaging.
• Advanced PowerShell and packaging automation skills.
• MSI/MSIX packaging technologies.
• AdminStudio or equivalent tooling experience.
• Coordinate with app owners and infrastructure teams for upgrades and rollouts.
• Ability to diagnose install/runtime issues via logs and monitoring.

Responsibilities

• Package, test, and deliver Windows and macOS applications for enterprise deployment.
• Own packaging from intake to production: requirements gathering, installation analysis, repackaging, testing, UAT support, deployment readiness.
• Serve as technical lead/escalation point; mentor junior packagers and improve playbooks and quality controls.
• Diagnose complex install/runtime issues using advanced monitoring; drive root-cause fixes with vendors and engineering.
• Collaborate with engineering, operations, security, and business stakeholders to ensure smooth releases and minimal user disruption.
• Improve automation/orchestration for packaging pipelines.
• Use AI to accelerate packaging work: generate/refine scripts, summarize logs, draft runbooks, and produce docs; validate results.

Skills

Windows packaging

PowerShell

Packaging automation

MSI/MSIX

Procmon debugging

Mentoring

Cross-team coordination

AI-assisted troubleshooting

Tools

AdminStudio

Job description

We’re hiring a Senior Software Packager to build, test, and deliver high-quality application packages for Windows 11 and macOS endpoints, with supporting workflows across Windows Server 2025 and enterprise management platforms. You’ll be the escalation point for complex packaging issues, partner closely with app owners and infrastructure teams, and continuously improve packaging standards, automation, and end-user experience.

A key expectation is effective use of AI to speed up troubleshooting, scripting, documentation, and repeatable packaging work—while validating outputs and adhering to security, compliance, and change-control practices.

Key Responsibilities

• Package, test, and deliver Windows and macOS applications for enterprise deployment, including upgrades, remediations, and dependency management.
• Own packaging from intake to production: requirements gathering, installation analysis, repackaging, testing, UAT support, and deployment readiness.
• Serve as a technical lead/escalation point; mentor junior packagers and improve team playbooks, templates, and quality controls.
• Diagnose complex install/runtime issues using advanced monitoring and logging techniques; drive root-cause fixes with vendors and engineering partners.
• Collaborate with engineering, operations, security, and business application stakeholders to ensure smooth releases and minimal user disruption.
• Improve automation/orchestration for packaging pipelines (build, validation, detection rules, versioning, deployment notes, rollback plans).
• Use AI to accelerate day-to-day packaging work, including:
  • generating/refining PowerShell and packaging scripts,
  • summarizing logs and install traces into actionable findings,
  • drafting runbooks, change tickets, release communications, and troubleshooting guides,
  • producing standardized package documentation (install steps, detection logic, dependencies, rollback),
  • while independently validating results before implementation.

Required Qualifications

• 5+ years in software packaging/application deployment roles, including experience as an escalation point/lead.
• Strong expertise packaging for Windows (Windows 11 primary) and working knowledge packaging for macOS.
• Advanced packaging/scripting skills:
  • Windows Installer technologies (MSI/MSIX preferred; strong MSI required)
  • PowerShell (advanced) and packaging automation patterns
  • Packaging toolsets (e.g., AdminStudio and/or equivalent)
  • Advanced troubleshooting skills (e.g., Procmon-style analysis, install logs, services, drivers, registry/file system, permissions).
• Experience coordinating across app owners and infrastructure teams to execute upgrades, integrations, and enterprise rollouts.
• Ability to perform and support client testing, deployment assistance, and release validation.