Software Packaging Engineer

Wimmer Solutions Corporation; Texas; On-site; USD 90,000 - 130,000; Full time

Job summary

Wimmer Solutions Corporation is seeking a Software Packaging Engineer to create, test, and deliver complex scripted packages for diverse customers. You will interact with global clients via email and video meetings, troubleshoot issues, and document all steps and updates.

Responsibilities include packaging, testing, and collaborating with teams to resolve OS and software issues while managing tasks independently and meeting customer deadlines.

Qualifications

• Experience packaging software for enterprise environments.
• Proficient scripting skills for automation tasks.
• Strong understanding of endpoint management and deployment tools.

Responsibilities

• Create software packages based on customer requests.
• Test packages and document results in ticketing system.
• Collaborate with global customers via email and video meetings to provide troubleshooting and support.
• Resolve customer-related software and OS issues.
• Maintain detailed records of updates and processes.
• Work with team on complex issues and escalations.
• Prioritize and manage workload independently.

Skills

Software packaging

Scripting

Endpoint management

Configuration

Software updates

OSD

Problem solving

Attention to detail

Communication

Time management

Tools

Orca

MSI

ODT

Transforms

PowerShell App Deploy Toolkit

Wise Script

Admin Studio

SCCM

Intune

Azure

Endpoint Central

Ivanti

GitHub

ServiceNow

Freshdesk

Job description

As a Software Packaging Engineer, you'll be creating complex scripted packages for multiple customers in different industries. Your responsibilities will encompass packaging, testing, and delivering applications using our in-house platform.

Key Responsibilities:

• Software Packaging: Create software packages based on customer requests.
• Testing: Thoroughly test packages and document the process in our ticketing system.
• Customer Interaction: Collaborate with global customers via email and video meetings to provide troubleshooting, guidance, and support.
• Troubleshooting: Resolve customer-related software and operating system issues.
• Documentation: Maintain detailed records of updates and processes.
• Teamwork: Collaborate with team members on complex issues and escalations.
• Time Management: Prioritize and manage workload independently.

Required Skills and Qualifications:

• Software Packaging: Proficiency in tools like Orca, MSI, ODT, Transforms, PowerShell App Deploy Toolkit, Wise Script, and Admin Studio.
• Scripting: Experience with scripting languages such as PowerShell, AutoIt, Visual Basic, and Batch.
• Endpoint Management: Familiarity with deployment tools like SCCM, Intune, Azure, Endpoint Central, and Ivanti.
• Configuration: Strong understanding of endpoint configuration and customization.
• Software Updates: Knowledge of software update and third-party patching (e.g., WSUS, SUP, Windows Update).
• OSD and Drivers: Experience with OSD, drivers, and task sequences.
• Problem-Solving: Excellent problem-solving and troubleshooting abilities.
• Attention to Detail: Meticulous attention to detail and the ability to work independently.
• Communication: Strong communication and collaboration skills.
• Time Management: Ability to work under pressure and meet customer deadlines.

Preferred Skills:

• Security: Familiarity with security best practices for software packaging and deployment.
• Version Control: Experience with version control systems like GitHub.
• Ticketing Systems: Familiarity with ticketing systems such as ServiceNow or Freshdesk.