Software Implementation Manager

Viaduct, An Aleron Company; Buffalo (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking an organized and passionate Implementation Manager to lead software implementations in Buffalo. This role requires a blend of technical expertise and project management skills, ensuring smooth transitions for clients. You will oversee the entire implementation process, from onboarding to training, while fostering strong communication between technical teams and clients. Your proactive approach will drive successful project outcomes and high client satisfaction. If you thrive in a dynamic environment and are dedicated to delivering exceptional service, this opportunity is perfect for you.

Qualifications

• Strong project management skills with a focus on software implementation.
• Ability to communicate technical concepts to non-technical clients.

Responsibilities

• Manage the implementation process of loan management software.
• Act as the primary contact between clients and the company.

Skills

Project Management

Technical Expertise

Communication Skills

Problem-Solving

Customer Focus

Job description

Director of Recruiting and Business Operations at Viaduct

Looking for an organized, passionate, and accountable Implementation Manager in the Buffalo area to work directly with customers! The ideal candidate is a seasoned professional with a robust blend of technical expertise and exceptional project management skills. They possess strong communication abilities, allowing them to effectively bridge the gap between technical teams and clients, ensuring smooth and efficient software implementations. This role requires the ability to translate complex system capabilities into clear, actionable insights for clients with varying levels of technical expertise. Additionally, their proactive problem-solving approach and customer-focused mindset enable them to address challenges promptly, fostering successful project outcomes and high client satisfaction.

Responsibilities

• Oversee and manage the end-to-end implementation process of the loan management system software, ensuring projects are completed on time, within scope, and budget.
• Facilitate the on-boarding process for new clients, including conducting needs assessments and developing tailored implementation plans that account for unique lending workflows and regulatory considerations.
• Act as the primary point of contact between the company and the client, ensuring clear and consistent communication throughout the implementation process.
• Organize training sessions and materials to clients and internal teams to ensure effective use and adoption of the software, incorporating best practices for the financial services industry.
• Coordinate with internal departments (e.g., development, support, sales) to allocate necessary resources and personnel for successful project execution.
• Monitor and enforce quality standards during the implementation process, conducting regular reviews to ensure compliance and performance.
• Identify potential risks and develop mitigation strategies to address issues that may arise during implementation.
• Oversee the customization and configuration of software solutions to meet specific client requirements, leveraging API integrations, custom workflows, and automation features.
• Generate and present regular progress reports to clients and internal stakeholders, detailing key milestones, accomplishments, and any areas of concern.
• Gather client feedback post-implementation and use insights to improve processes, tools, and services for future projects.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology, Product Management, and Project Management

Industries

Financial Services and Software Development