Operations Manager, Implementation

B2e-Solutions,-Inc.; Town of Hartland (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

B2E-Solutions, Inc. is seeking an Operations Manager - Implementation to lead the Implementation team, ensuring client onboarding is delivered on time, within scope, and aligned with quality standards.

You will oversee resource planning, performance management, and cross‑functional collaboration, reporting to the VP of Operations and driving continuous improvement across projects and processes.

Qualifications

• 3+ years of supervisory experience.
• 3+ years HRIS experience.
• 3+ years of Project Management experience; PMP or similar certification preferred.
• CPP or PHR certifications preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Lead, coach, mentor, and develop the Implementation team.
• Hire, onboard, train, evaluate, and develop team members.
• Identify growth and training opportunities across departments.
• Assign implementations and projects based on workload and capacity.
• Monitor progress and address risks to meet timelines and scope.
• Serve as escalation point for implementation issues and provide resolutions.
• Provide project management leadership for complex implementations.
• Develop and improve implementation methodologies and procedures.
• Monitor KPIs and drive efficiency and client satisfaction.
• Collaborate with other teams to improve onboarding and handoff.

Skills

Supervisory experience

HRIS experience

Project management experience

Excellent verbal and written communic

Education

PMP certification preferred

CPP or PHR certifications preferred

Tools

Microsoft Office Suite

Job description

• Location 1020 James Drive,Suite O,Hartland, WI, 53029,United States
• Job Category Implementation
• Employee Type Full Time
• Manage Others Yes

Description

Position Description

The Operations Manager - Implementation leads the Implementation team, ensuring client implementations and special projects are delivered successfully, on time, within scope, and aligned with B2E's quality standards. This role is responsible for team leadership, resource planning, project oversight, process improvement, performance management, and collaboration across departments to deliver an exceptional client onboarding experience. This position reports directly to the VP of Operations.

Key Responsibilities

• Lead, coach, mentor, and develop the Implementation team.
• Conduct regular one-on-one meetings and team meetings.
• Hire, onboard, train, evaluate, and develop team members.
• Identify and coordinate departmental and individual growth and training opportunities.

Implementation Operations

• Assign implementations and special projects based on workload, skills, and capacity.
• Monitor implementation progress and proactively address risks.
• Ensure implementations and special projects are delivered on time, within scope, and meet B2E quality standards.
• Serve as the escalation point for implementation issues and provide timely and satisfactory resolution.

Project & Process Management

• Provide project management leadership for complex implementations.
• Ensure consistent use of implementation tools, documentation standards, and internal and client communication processes.
• Develop, maintain, and improve implementation methodologies and departmental procedures.
• Monitor departmental performance metrics and implementation KPIs, identifying opportunities to improve efficiency, quality, team performance, and client satisfaction.
• Lead continuous improvement initiatives that enhance efficiency, scalability, quality, and the client experience.

Cross-Functional Collaboration

• Partner with Business Development on sales pipeline forecasting and implementation capacity.
• Collaborate with other operational teams to improve client onboarding and handoff.
• Champion an exceptional client onboarding experience by promoting proactive communication, accountability, and service excellence throughout the implementation process.
• Perform other duties and responsibilities as assigned in support of departmental and organizational obje ctives.

Success Measures

Success in this role is demonstrated by:

• Delivering client implementations and special projects within established timelines, scope, and quality standards.
• Achieving high levels of client satisfaction throughout the implementation and onboarding experience.
• Effectively balancing team workload, utilization, and implementation capacity.
• Continuously improving implementation processes, documentation, and operational efficiency.
• Achieving departmental performance metrics and implementation KPIs.
• Developing, engaging, and retaining a high-performing Implementation team.
• Building strong partnerships across departments to support organizational goals and enhance the client experience.

Qualifications & Education Requirements:

• 3+ years of supervisoryexperience
• 3+ years HRIS experience
• 3+ years of Project Management experience, PMP or similar certification preferred
• CPP or PHR Certifications preferred
• Proficient in MicrosoftProduct Suite
• Excellent verbal and written communications skills and demonstrated ability to communicate, present, and effectively influence all levels of an organization
• Abilitytoexhibitaprofessionalmannerindealingwithothersandworkstomaintainconstructiveworking relationships
• Ability to set and meet both internal and external deadlines